Cards Systems & Operations Specialist Job at I&M Bank – Tanzania

Job Description

The Cards Systems & Operations Specialist role involves managing and optimizing card systems, ensuring smooth service operations and enhanced performance. This position requires collaboration with vendors and cross-functional teams to achieve business objectives.

Responsibilities

• Support 24/7 card system development and operations at Bank and subsidiaries.
• Support resolutions of L2/L3 escalations at Bank and Group entities respectively.
• Fine tune card system to improve user experience and services.
• Manage life cycle of user creation and application privileges.
• Collaborate with application vendor to collate logs for analysis and solutions.
• Maintain card systems calendars and support operations of Card systems EOD process.
• Evaluate performance of systems events and messages in support of service components.
• Test fixes, setup tools and utilities applicable to systems integration and enhancements.
• Develop secure Key controls and operations in fulfilment of security mandates.
• Maintain reliable operations on Way4 DR and branded card network services.
• Help develop procedures hosted in Card billing and payments systems
• Support the operations of automated processes on customer schedules.
• Evaluate performance of card events, risk classifiers and interfacing systems
• Couch and build technical capacities among the team.
• Evaluate technical performance and help prepare root cause on incidences.
• Jointly with other stakeholders, develop plans for log rotations and performance.
• Help develop card operations standards and regulatory controls /PCI-DSS
• Support Change transition, configurations, and performance evaluation.
• Maintain configurations documents on card systems and operations.
• Develops and tests Card systems API’s and associated services
• Manage card systems change and transition at Bank and Group entities.
• Implement and monitor approved audit recommendations that applies to Card Systems.

Requirements

• Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
• Good Understanding of ISO 8583
• Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.
• Working Knowledge from Card Payment schemes / Network Operations
• Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
• Working Knowledge of UNIX / Linux / MS Windows Server / Solaris
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills
• Technology and domain knowledge.
• Strong problem-solving and analytical abilities.