Cards Systems & Operations Specialist Job at I&M Bank – Tanzania

Cards Systems & Operations Specialist Job at I&M Bank - Tanzania

Job Description

The Cards Systems & Operations Specialist role involves managing and optimizing card systems, ensuring smooth service operations and enhanced performance. This position requires collaboration with vendors and cross-functional teams to achieve business objectives.

Responsibilities

  • Support 24/7 card system development and operations at Bank and subsidiaries.
  • Support resolutions of L2/L3 escalations at Bank and Group entities respectively.
  • Fine tune card system to improve user experience and services.
  • Manage life cycle of user creation and application privileges.
  • Collaborate with application vendor to collate logs for analysis and solutions.
  • Maintain card systems calendars and support operations of Card systems EOD process.
  • Evaluate performance of systems events and messages in support of service components.
  • Test fixes, setup tools and utilities applicable to systems integration and enhancements.
  • Develop secure Key controls and operations in fulfilment of security mandates.
  • Maintain reliable operations on Way4 DR and branded card network services.
  • Help develop procedures hosted in Card billing and payments systems
  • Support the operations of automated processes on customer schedules.
  • Evaluate performance of card events, risk classifiers and interfacing systems
  • Couch and build technical capacities among the team.
  • Evaluate technical performance and help prepare root cause on incidences.
  • Jointly with other stakeholders, develop plans for log rotations and performance.
  • Help develop card operations standards and regulatory controls /PCI-DSS
  • Support Change transition, configurations, and performance evaluation.
  • Maintain configurations documents on card systems and operations.
  • Develops and tests Card systems API’s and associated services
  • Manage card systems change and transition at Bank and Group entities.
  • Implement and monitor approved audit recommendations that applies to Card Systems.

Requirements

  • Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
  • Good Understanding of ISO 8583
  • Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.
  • Working Knowledge from Card Payment schemes / Network Operations
  • Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
  • Working Knowledge of UNIX / Linux / MS Windows Server / Solaris
  • Demonstrate high levels of integrity.
  • Excellent communication and interpersonal skills
  • Technology and domain knowledge.
  • Strong problem-solving and analytical abilities.