Job Description
The Cards Systems & Operations Specialist role involves managing and optimizing card systems, ensuring smooth service operations and enhanced performance. This position requires collaboration with vendors and cross-functional teams to achieve business objectives.
Responsibilities
- Support 24/7 card system development and operations at Bank and subsidiaries.
- Support resolutions of L2/L3 escalations at Bank and Group entities respectively.
- Fine tune card system to improve user experience and services.
- Manage life cycle of user creation and application privileges.
- Collaborate with application vendor to collate logs for analysis and solutions.
- Maintain card systems calendars and support operations of Card systems EOD process.
- Evaluate performance of systems events and messages in support of service components.
- Test fixes, setup tools and utilities applicable to systems integration and enhancements.
- Develop secure Key controls and operations in fulfilment of security mandates.
- Maintain reliable operations on Way4 DR and branded card network services.
- Help develop procedures hosted in Card billing and payments systems
- Support the operations of automated processes on customer schedules.
- Evaluate performance of card events, risk classifiers and interfacing systems
- Couch and build technical capacities among the team.
- Evaluate technical performance and help prepare root cause on incidences.
- Jointly with other stakeholders, develop plans for log rotations and performance.
- Help develop card operations standards and regulatory controls /PCI-DSS
- Support Change transition, configurations, and performance evaluation.
- Maintain configurations documents on card systems and operations.
- Develops and tests Card systems API’s and associated services
- Manage card systems change and transition at Bank and Group entities.
- Implement and monitor approved audit recommendations that applies to Card Systems.
Requirements
- Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
- Good Understanding of ISO 8583
- Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.
- Working Knowledge from Card Payment schemes / Network Operations
- Knowledge on IT regulations, frameworks / best Practices – ISO 27001/PCI-DSS/FIPS, NIST
- Working Knowledge of UNIX / Linux / MS Windows Server / Solaris
- Demonstrate high levels of integrity.
- Excellent communication and interpersonal skills
- Technology and domain knowledge.
- Strong problem-solving and analytical abilities.
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