Remote Customer Success Manager Jobs are becoming a core part of how top global companies retain and grow their customers. From SaaS leaders to fast-scaling tech firms, businesses are hiring customer success professionals who can build relationships, solve problems, and drive long-term value. This post looks at where these roles are, which companies are hiring remotely, and what it really takes to stand out and succeed in a global customer success career.
Enterprise Customer Success Manager at Canonical
Hiring Company: Canonical
Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
Customer Success Manager at Federato
Hiring Company: Federato
Responsibilities: Be curious, listen deeply to our users and get creative to ensure that we are solving “people problems” in the insurance ecosystem. Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management. Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need. Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers. Build and maintain strong relationships with key stakeholders and influencers at our client. Use data to develop insight and understanding of customer’s business needs, goals and product utilization. Identify and position opportunities for revenue growth and expansion.
Senior Customer Success Consultant at People.ai
Hiring Company: People.ai
We’re looking for a Sr. Consultant – Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success.
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Hiring Company: Circle.so
As a Customer Success Manager for Circle Plus, you’ll serve as the primary point of contact for some of our most strategic customers, partnering closely with them to help them launch, grow, and scale successful communities. You’ll guide customers through onboarding and rollout, ensure strong product adoption across both web and mobile, and proactively help them unlock ongoing value from Circle over time.
Customer Success Manager at Salvo Health
Hiring Company: Salvo Health
We’re looking for a Customer Success Manager to lead Salvo Health’s relationships with Gastroenterology practices and oversee the operational workflows that drive patient, provider, and financial outcomes. This role blends relationship management, operational leadership, workflow design, and cross-functional collaboration.
Customer Success Specialist (Legal Tech) at Codekeeper
Hiring Company: Codekeeper
As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
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Hiring Company: Quantam Metrics
The customer success strategy intern will work with our Customer Success Strategy & Operations team to ensure timely completion of CS projects and uncover insights related to Quantum Metric’s enterprise clients. During this internship program you can expect to impact overall CS efficiency, collaborate with the team regularly, and develop an understanding of the Software as a Service business model.
Customer Success Manager – Renewals at Pipe 17
Hiring Company: Pipe 17
We are hiring a Customer Success Manager to own a portfolio of customers end-to-end, including retention, renewals, account growth, and day-to-day customer management. This person will serve as the primary post-sale point of contact, ensuring customers are supported, successful, and consistently seeing value. This role blends commercial ownership across renewals and expansion with hands-on customer success execution, including enablement, adoption, issue triage, and relationship management. The ideal candidate has strong commerce and operations understanding and can credibly work with teams across ecommerce operations, finance, and systems.
Happiness Engineer – Customer Support & Success at Automattic
Hiring Company: Automattic
As a Happiness Engineer (“HE”), you’ll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We’re fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent flex days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now.
Customer Success Manager at Spring Health
Hiring Company: Spring Health
We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success.
Customer Support at Beam
Hiring Company: Beam
You will be responsible for distilling complex ideas into simpler terms, providing patient and positive assistance, and handling user queries across the various platforms of Beam. We are looking for creative thinkers with strong communication skills, capable of generating high-quality educational resources and working collaboratively with product teams to enhance user experience. Additionally, we value individuals who are proactive, adaptable, and able to thrive in a fast-paced, ever-evolving environment.
Customer Success Manager Lead at Whippy
Hiring Company: Whippy
You will manage CSMs who own complex, long-term customer relationships. Your focus is ensuring consistent execution, strong judgment, early risk identification, and scalable solutioning across accounts. You will also act as an escalation point when needed.
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