10 Customer Care Jobs in Kenya, October 2025, Apply Now

Hiring Company: Royal Mabati Factory

Location: Nairobi, Kenya

The Customer Care Agent is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.

Method of Application

Send your CV to: hr@royalmabati.com by 31st October 2025

Hiring Company: Influx

Location: Nairobi, Kenya

We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Hiring Company: Food For Education

Location: Ruiru, Kenya

Among the responsibilities: Customer Support, Data entry and feedback management, customer education and engagement, cross-functional learning.

Hiring Company: Mission for Essential Drugs and Supplies (MEDS)

Location: Nairobi, Kenya

Among the responsibilities: Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.

Method of Application

If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:

• Detailed CV stating your current position and salary, expected salary, telephone number and email address
• Copy of National Identity Card

To: hr@meds.or.ke

By: 5th Nov, 2025

Hiring Company: KEDA Kenya Ceramics Company Limited

Location: Nairobi, Kenya

This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.

Method of Application

Qualified candidates are invited to send their CV and cover letter to hr03@twyfordtile.com with the subject line as job title

Hiring Company: Reeds Africa Consult

Location: Limuru, Kenya

We are seeking a proactive and results-driven Call Centre Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls — managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.

Hiring Company: Social Health Authority (SHA)

Location: Nairobi, Kenya

Customer Experience Officer I (Dispatch Centre) at SHA is responsible for the supervision and management of escalated customer queries and complaints within the National Ambulance Dispatch Centre. The core function involves maintaining high-quality service standards and compiling performance reports, supporting the efficient operation of the centralized dispatch system mandated to guarantee timely access to emergency medical services.

Hiring Company: Old Mutual Kenya

Location: Eldoret, Kenya

Among the responsibilities: Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.

Hiring Company: Old Mutual Kenya

Location: Nyeri, Kenya

Among the responsibilities: Enforce underwriting controls, Ensure clean and accurate data capture, Timely preparation of quotations and follow up, Debiting of premiums and processing of policy documents within set timelines.

Hiring Company: Stan Consulting Group Limited

Location: Nairobi, Kenya

Among the responsibilities: Handle inbound and outbound customer calls with professionalism and courtesy | Provide accurate information about products, services, and company policies | Resolve customer inquiries, complaints, and requests promptly and efficiently.