Locations: Fully Remote(Pakistan, Egypt, India, Sri Lanka)
Job Description: Cloud Microsoft 365 IT Support Specialist (Mac Environment)
Job Summary:
We are seeking a highly skilled Cloud Microsoft 365 IT Support Specialist with expertise in SharePoint, OneDrive, and the full suite of Microsoft 365 products within a Mac environment. This role requires a professional who can provide on-demand support and maintain a high level of flexibility with timing to ensure seamless operations. The ideal candidate will have deep technical knowledge, excellent problem-solving skills, and a commitment to providing exceptional service.
Key Responsibilities:
1. Microsoft 365 Expertise:
– Provide advanced support for SharePoint, OneDrive, Teams, Outlook, and other Microsoft 365 applications in a Mac environment.
– Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.
2. Cloud Support and Administration:
– Manage and maintain cloud-based Microsoft 365 solutions, ensuring optimal performance and reliability.
– Configure and optimize Microsoft 365 applications to meet user and organizational needs.
3. SharePoint and OneDrive Management:
– Assist in the design, implementation, and maintenance of SharePoint sites and libraries.
– Provide support for file management, syncing, and collaboration tools using OneDrive.
4. On-Demand Availability:
– Respond promptly to support requests and technical issues, providing assistance during flexible hours, including evenings and weekends, as needed.
– Ensure minimal disruption to business operations through timely resolution of issues.
5. User Training and Documentation:
– Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment.
– Develop and maintain documentation for troubleshooting and usage best practices.
6. System Maintenance and Updates:
– Monitor and apply updates to Microsoft 365 applications and Mac systems to ensure compatibility and security.
– Stay informed about new Microsoft 365 features and Mac OS updates, implementing them where appropriate.
Qualifications and Requirements:
1. Educational Background:
A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
– Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Fundamentals) are an asset.
2. Technical Skills:
– Expert-level knowledge of Microsoft 365 applications, particularly SharePoint, OneDrive, Teams, and Outlook.
– Proficiency in managing and troubleshooting Microsoft 365 in a Mac OS environment.
– Strong understanding of cloud-based systems and IT support tools.
3. Experience:
– Minimum 3 years of experience providing IT support, with a focus on Microsoft 365 solutions.
– Hands-on experience supporting Mac OS users in a professional setting.
4. Soft Skills:
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– High level of flexibility and responsiveness to meet on-demand support needs.