About ABC Bank (African Banking Corporation Limited)
ABC Bank is an indigenous Kenya bank with 33 years experience using the power of finance to support businesses and projects that benefit the people and the planet. We know that banking can be a powerful force for good: serving individuals and communities as well as building a more sustainable society. We are investing in our customer relationships to create a web of successful and satisfied individuals and businesses that are contributing sustainable communities that effectively play their role in the economy. We are constantly embracing new technologies to offer you a definitive banking experience as we empower you to ACHIEVE THE EXTRAORDINARY. ABC Bank has carved a special niche in providing focused financial services and solutions to a wide range of client base who include individuals, Small and Medium Enterprises, and Corporate organizations, Saccos, Learning Institutions, Religious Institutions and service providers for various economic sectors. We facilitate efficient service to our business clients through innovative, customized financial solutions, emphasizing our main strengths in asset finance, trade finance, and international and local remittance solutions, invoice discounting, overdrafts and term loans. We also have a variety of personal banking solutions that are flexible and focused on meeting the specific financial needs of our individual customers in every economic sector of East Africa. We also offer a wide range of local and international money transfer services in partnership with other reputable money transfer organizations such as MoneyGram, Western Union, TransFast, Instant Cash, Al-Dahaab, Ria, iRem (for India) among others. The ABC Bank Group Companies comprise of: ABC Bank ABC Capital Bank – Uganda ABC Capital Limited (Stock Brokerage) ABC Insurance Brokers Ltd
Key Responsibilities
- Develop the Retail banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
- Achievement of set revenue target/overall departments’ budgets through aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
- Develop more business from the existing clientele – i.e. increase share of wallet by cross selling all personal &
- Business banking products to all the existing and potential customers
- Enhance sales in all other third party products for fee based earning.
- Preparation of all reports required to monitor work progress – daily, weekly and monthly
- Identifying and developing new profitable business relationship.
- Carrying out market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
- Coming up with customer service initiatives that will boost service and business growth
- Prepare and submit credit proposals in conformity with Credit Policy guidelines and requirements in liaison with the Senior Credit Analyst and maintain a high standard of credit analysis.
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
Minimum Qualifications, Knowledge Experience& Key Competencies
- A degree in Business or Marketing related course from a recognized University.
- Diploma in Marketing, Credit Management /Professional qualifications (CPA, ACCA, AKIB).
- More than 5 years banking experience and at least 4 must be in business banking.
- Well versed with KYC/AML compliance requirements.
- A Proven record in the delivery of business targets.
- Excellent sales and negotiation skills, with the ability to establish and develop relationships.
- Excellent customer service and interpersonal skills.
- Computer skills in word processing, presentations and statistical analysis.
How to Apply
If you believe you meet the above requirements, send your application together with a detailed CV indicating how your experience matches the position requirements. Please send your application on or before 11th October 2024 on the following address recruitment@abcthebank.com. Please put the position applied for in the application as the subject of the email.
Deadline: Oct 11, 2024
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