Debt
Location: Nairobi
The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.
Reporting to Team Leader, call centre agent will:
- Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
- Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
- Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
- Resolve and mediate disputes between customers and principals/clients.
- Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
- Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
- Maintain and prepare monthly collections reports, updates and status.
- Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
- Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
- Provide customers with their correct account details e.g. loan balance and account numbers.
- Maintaining data integrity and keep customer details confidential.
- Responding to all customer correspondences via e-mail, telephone and postal mail.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.
- Diploma in either Banking/Credit management background will have an added advantage.
- Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.
- Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
- Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
- Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.
- Preferrably within Mombasa road
Method of Application
Interested and qualified candidates should forward their CV to: careers@finleyltd.com using the position as subject of email.
