Customer Service Jobs In Kenya
Our Client is looking to hire a call centre agent. A passionate and hard-working individual that has a desire to enjoy their work.
Duties and Responsibilities
- Answer customer inquiries and provide customers with account information
- Perform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and deposits
- Maintain service standards for quality customer service, turnaround time, accuracy and follow up
- Cross sell loan and deposit products and other services to new and existing customers
- Promote use of self-service functions such as online and mobile banking
- Provide input to management on workflow issues, patterns and improvements
- Create and assign cases from the CRM queues to the Contact Centre Back Office team or to CRM users in other units after hours.
- Capture all customers complaints and ensure they are timely logged in and updated in CRM
Qualifications
- Degree in any business related field
- Minimum of 1 year of proven experience as a call centre agent.
- Excellent communication, interpersonal and leadership skills.
- Self-motivated with good teamwork abilities.
- Experience in the banking industry would be an added advantage
How To Apply
Interested candidates should send their application letter and CV ONLY to jobs@cloversmtc.com
NB: Only shortlisted candidates will be contacted.
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