8 Open Vacancies at Safaricom & MPESA Africa

Location: Nairobi, Kenya

1. CRM Software Engineer
2. Senior Specialist Cloud Security – M-PESA Africa
3. Senior Officer Data Protection – M-PESA Africa
4. Cost Analyst – M-PESA Africa
5. Technical Operations Manager – M-Pesa Africa
6. Programme Manager – M-Pesa Africa
7. Agribusiness Manager
8. Segment Marketing Manager – Enterprise

1. CRM Software Engineer

Job Description

Reporting to the CRM Operations & Order Management Lead, the role holder is responsible for developing, implementing, and maintaining CRM (Customer Relationship Management) systems to enhance customer engagement and business processes. The role focuses on creating scalable, high-quality software solutions that support customer interactions across all touchpoints. This includes analyzing business needs, designing and developing CRM solutions, integrating with other platforms, and ensuring high availability and performance of the systems.

Responsibilities

Key accountabilities and decision ownership

Software Development & Integration 

• Design, develop, and implement CRM solutions to meet business and customer requirements. 

• Integrate CRM applications with other internal and third-party systems (e.g., billing systems, marketing platforms) to facilitate seamless data flow and process automation. 

• Ensure that solutions are scalable, secure, and aligned with company standards and best practices. 

System Customization & Configuration 

• Customize and configure CRM systems to improve usability and functionality based on business needs. 

• Manage CRM configurations, including workflows, user roles, access controls, and automation rules. 

• Implement and document customizations, such as new modules, plugins, and UI enhancements. 

Quality Assurance & Testing 

• Develop and execute test plans to validate functionality, security, and performance of CRM systems. 

• Perform unit, integration, and user acceptance testing to identify and resolve defects. 

• Ensure solutions are compliant with regulatory requirements and internal quality standards. 

Technical Support & Troubleshooting 

• Provide second-level support for CRM applications by diagnosing and resolving technical issues quickly and efficiently. 

• Work with end-users to resolve CRM-related issues, improve usability, and offer technical guidance. 

• Proactively identify and address potential system risks, outages, or security vulnerabilities. 

Continuous Improvement & Optimization 

• Monitor system performance and use feedback to enhance CRM capabilities and processes. 

• Participate in code reviews and collaborate with cross-functional teams to improve code quality and technical standards. 

• Stay updated with new CRM technologies, trends, and best practices to drive continuous improvement and innovation. 

Collaboration & Communication 

• Engage with business stakeholders, product owners, and other engineers to understand requirements and ensure alignment with the overall business strategy. 

• Translate technical requirements into actionable development tasks and ensure timely delivery. 

• Create and maintain technical documentation for solutions, processes, and troubleshooting guides. 

Must have technical / professional qualifications

Technical Skills: 

• CRM Platform Experience: Hands-on experience with CRM systems such as Salesforce, Microsoft Dynamics, Oracle Siebel, or other similar platforms. 

• Programming Languages & Frameworks: Proficiency in programming languages used for CRM customization and development (e.g., Java, C#, Apex, JavaScript). 

• Database Management: Strong knowledge of relational databases and SQL (e.g., MySQL, PostgreSQL, Oracle DB).

• API Integration & Web Services: Experience with RESTful/SOAP APIs for system integration and knowledge of microservices architecture. 

• Front-End Development: Basic understanding of front-end technologies (e.g., HTML, CSS, JavaScript frameworks) for UI customization. 

Qualifications & Experience: 

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. 

• Experience: Minimum of 3-5 years of experience in software engineering, with hands-on experience in CRM development, integration, and support. 

• Certifications: Relevant certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics Certification) are a plus. 

• Agile Methodologies: Familiarity with Agile development practices (Scrum/Kanban) and tools (e.g., Jira, Confluence). 

How to apply 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume. 

2. M-PESA Africa _ Senior Specialist Cloud Security

About the Role

The Cloud Cybersecurity Principal Specialist is accountable for ensuring the security, integrity and confidentiality of Cloud-based systems and services. This role focuses on designing, implementing, managing and maintaining robust cybersecurity solutions and processes that protect cloud infrastructures, applications, and data across platforms such as AWS, Azure and Huawei Cloud.

Responsibilities

• Manage the Security and Privacy by Design Assurance (SPDA) processes for MPA products and services both cloud-based;
• Design and implement cloud security architectures in alignment with best practices to protect cloud environments;
• Perform regular security assessments, vulnerability scans, and penetration testing on cloud-based systems;
• Monitor cloud environments for potential security threats and vulnerabilities;
• Develop, implement, and enforce cloud security policies and procedures;
• Ensure Secure Cloud Operations by the Cloud Team;
• Manage identity and access management (IAM) controls for cloud services;
• Provide recommendations for cloud security improvements and assist in implementing security controls to meet compliance requirements;
• Collaborate with development and operations teams to integrate security throughout the cloud development lifecycle (DevSecOps);
• Respond to and mitigate cloud security incidents, performing root cause analysis and applying lessons learned;
• Maintain up-to-date knowledge of cloud security trends, risks, and solutions.

Qualifications

Skills and Competencies:

• Strong knowledge of cloud platforms (AWS, Azure Cloud) and cloud-native security features.
• Experience with security tools like firewalls, intrusion detection/prevention systems (IDS/IPS), encryption, and security information event management (SIEM).
• Expertise in IAM, multi-factor authentication (MFA), and secure cloud infrastructure design.
• Experience with automation and scripting tools (e.g., Terraform, CloudFormation, Python) to enhance cloud security.
• Proficient in cloud security best practices, including monitoring, logging, and incident response.
   

Technical / professional qualifications:

• Minimum of six (6) years of experience in cybersecurity-related roles, three years (3) of which should be specialized Cloud Security.
• Degree in Electrical Eng/Computer Science/information Technology or equivalent Technology-related degree.
• Cloud certifications such as AWS Certified Security Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer.
• Security certifications like CISSP, CISM, or CEH are highly desirable.
• Hands-on experience with security tools and platforms in cloud environments.

3. M-Pesa Africa – Senior Officer Data Protection

About the Role

The Senior Officer, Data Protection will take ownership of driving M-PESA Africa’s data protection and privacy initiatives. This role is responsible for leading the execution of the Compliance Programmes with a specific focus on embedding privacy by design within the Safe Agile product implementation. The Senior Officer will coordinate compliance monitoring activities, ensuring robust data protection practices are in place and aligned with regulatory requirements. With a high level of accountability, and working closely with the Manager, Risk & Compliance, you will proactively identify and mitigate privacy risks using a risk-based approach, ensuring the organization maintains the highest standards of data protection and privacy throughout its operations.

Responsibilities

• Review and offer advice on data governance, processing activities and/or data breaches for M-pesa Africa;
• Monitor compliance with applicable national and international laws and regulations pertaining to data protection and privacy across the markets we operate in;
• Provide advice on the implementation of appropriate policies and guidelines to establish and maintain data protection compliance;
• Contribute towards establishing a strong culture of data protection across stakeholders through carrying out appropriate training and awareness;
• Identify, evaluate and maintain records of M-PESA Africa’s data processing activities;
• Provide advice and conduct Data Protection Impact Assessments (DPIAs), and Risk and Compliance reviews as required;
• Monitor data management procedures and ensure privacy compliance within M-PESA Africa;
• Share advice and guidelines for implementing privacy by design and privacy by default in all products and systems;
• Ensure that compliance and privacy by design is embedded within the SAFE Agile product implementation framework;
• Implementation of the data protection and Compliance Policies and Procedures across the organization;
• Coordinate data protection and compliance awareness trainings across the organization, and participate in those organized by the group privacy team;
• Carry out monitoring and assurance activities on data protection and compliance programs on a regular basis;
• Report on the state of M-PESA Africa privacy program & compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
• Support to Co-ordinate the data protection and Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization;
• Driving behavioral change by inculcating a culture of compliance within the organization through engaging and influencing stakeholders.

Qualifications

• A Bachelor’s degree or its equivalent in Law, Business, Engineering, IT, or a related field is required.
• Professional certification in privacy, risk management, or information systems is highly preferred (e.g., CIPP/E, CIPM, CRISC, or ISO 27701).
• A minimum of 4 years of experience in data protection, privacy, risk management, or a related field, with a strong understanding of the relevant regulatory landscape.
• Proven expertise in auditing, compliance, or data protection, with a demonstrated ability to manage complex data privacy projects and initiatives.
• Strong working knowledge and experience with data protection regulations across various markets, including but not limited to GDPR, POPIA, and other regional data protection laws.
• Experience in providing expert advice on data protection matters and conducting Data Protection Impact Assessments (DPIAs) to ensure privacy risks are mitigated effectively.
• Ability to conduct comprehensive Risk and Compliance reviews as needed, identifying potential areas for improvement and ensuring regulatory compliance.
• A results-oriented approach, with the ability to work independently and take ownership of key tasks and projects.
• In-depth understanding of fintech and the specific data privacy challenges faced within the sector.
• Excellent oral and written communication skills, with the ability to effectively articulate complex privacy and data protection concepts.
• A collaborative team player who thrives in a dynamic environment and works effectively with others to resolve issues and ensure compliance.

4. M-Pesa Africa – Cost Analyst

About the Role

As a Cost Analyst, you’ll play a pivotal role in driving financial excellence! You’ll help optimize our financial performance by diving into cost structures, uncovering exciting cost-saving opportunities, and supporting the budgeting and spending processes. Your expertise will contribute directly to the creation of detailed, impactful financial reports. By leveraging your strong analytical skills, mastery in financial modeling, and building strong stakeholder relationships, you’ll make a meaningful impact on the organization’s bottom line. This is your chance to influence key decisions and shape our financial future.

Responsibilities

Month End Close & Rolling forecast

• Facilitate timely end month reporting by ensuring Opex accruals and Recharges are submitted on time.
• Carrying out variance analysis of actual spend vs budget and sharing the same with FLT.
• Sharing commentary on drivers of variances between spend and budget.
• Share an updated monthly RF with FP&A team for Opex with anticipated risks and opportunities.

Budget Tracking

• Track Actual spend vs budget highlighting risks to plan.
• Create a savings tracker for project Opex based on signed off contracts.
• Build a solid accrual base and tight control over all contracts.

Business Cases:

• Support in development of business cases as required and support in review of investment decisions. 
• Business Partnering Conduct quarterly performance reviews with budget owners, commercial and tech teams giving visibility on actuals vs forecast.

Forecasting

• Assisting in the preparation of the operating budget 
• Assist with financial forecasting for each Value Stream and understand the true cost of initiatives 

Cost control 

• Tracking, analyzing, and controlling costs associated with ARTs.
• Proactively advise and support the business unit to ensure an effective operating control environment is in place.
• Provide ongoing to financial assurance to Procurement with regards to Supplier Management.
• Confirm PO accuracy to underlying contract i.e correct currency as per contract and accurately categorisation into Opex/ Capex. 
• Ensure timely PO return process within set SLA’s. 
• Monitor and respond to vendor queries & correspondence within set SLA’s. 
• Lead regular reviews and provide support to the Management on the achievement of targets. 
• Support internal and external audit processes via providing required support.

Qualifications

Core competencies, knowledge, and experience: 

• >3 years of professional experience, ideally with a bank or financial service provider in Africa 
• Excellent Commercial Awareness with strong knowledge of mobile money, fintech and financial services 
• Ability to build trusted relationships and work collaboratively with others 
• Excellent interpersonal and communication skills, both oral and written, with the ability to influence and win over key stakeholders 
• Excellent analytical skills with the ability to interpret raw data and translate it into clear, concise information
• The ability to explain complex financial data to non-finance individuals
• Aligns mindset, words, and actions to Lean-Agile values and principles
• Supports innovation and customer centricity and fosters flow & relentless improvement
• Problem solving skills and the ability to think creatively and see the ‘bigger picture’

Technical / professional qualifications:

• Part qualified or qualified accountant (ACCA/ACA or CIMA)
• Agile Experience – minimum 2 years
•  Contagious passion for, and commitment to, driving mobile money growth and innovation
• Communication and relationship management experience to executive level – 2 years
• Mobile Payment or Financial Payment Services Experience – 2 years
• Relevant certified SAFe qualification, for example, SAFe Lean Portfolio Management
• Knowledge and understanding of Jira 

5. M-Pesa Africa – Technical Operations Manager

About the Role

The Technical Operations Manager is expected to lead and manage the 24x7x365 Technical Enterprise and Service Operations Center, ensuring robust systems monitoring, effective incident management, and the overall availability, performance, health, and security of all services. This role is responsible for managing and optimizing key people, processes, and tools, integrating Zero Touch Operations (ZTO) and Automation to drive operational efficiency.

The role involves leading and coordinating multiple technical teams, including the Service Desk, L0 Monitoring, L1, L2 Support, and Incident Management. The primary objectives include optimizing operations, minimizing incidents, enhancing service quality, and driving automation while fostering teamwork, compliance, and communication across various stakeholders.

Responsibilities

Key performance indicators:

• Responsible for 24/7 efficient operation of the Shared Service Operations Center.
• Responsible for managing and coordinating the Operations technical support teams. The main aim for this coordination is to ensure that the operations centre runs efficiently without interruption.
• Responsible for informing Management, partners and peers about infrastructure performance issues and service availability.
• Must keep senior management informed about major incidents which impact business.
• Constantly evaluates the workings of the Operations centre and stays abreast of new technologies emerging in the industry.
• Report on key metrics of availability, incident resolution and service delivery performance.  
• Manage and document Standards, Policies, and Processes for the Operations service based on best practices.
• Perform regular process improvement reviews to ensure ongoing optimization. Incident and Event Management.
• Ensures the duty shift table for the SSOC and the allocation of staff members (SSOC technicians and engineers) on different shift duties for ensuring the whole SSOC shift works in an efficient and effective manner.
• Responsibility for direct supervision of team members;-
  o    Conduct Performance Appraisals, coaching, training and objective settings.
  o    Provide an assessment of all staff and provide internal/external training schedule
  o    Provide direction and leadership to build process-focused, cross-functional team.
  o    Manage scheduling of shift coverage and operational work streams to optimize service delivery.
  o    Address technical and non-technical escalations.

Incident and Event Management

• Ensure efficient resolution of incidents through automation, optimized processes, and technology.
• Ensure accurate categorization of incidents to minimize SLA breaches and downtime.
• Provide timely, accurate, and effective communication on service-impacting events.
• Collaborate with vendors on issue resolution and communication.

Enterprise Monitoring & Zero Touch Operations

• Drive the implementation of Zero Touch Operations (ZTO) to reduce manual interventions and enhance system reliability.
• Leverage automation to improve event correlation, anomaly detection, and self-healing capabilities.
• Manage and optimize toolsets for event management and automated monitoring.
• Ensure compliance with tier models and SLAs through proactive monitoring.

Automation & Process Improvement

• Implement AI-driven automation to enhance operational efficiency and reduce manual tasks.
• Deploy self-healing and auto-remediation solutions to minimize downtime and enhance service stability.
• Define and optimize workflows for incident, change, and problem management.
• Identify opportunities for process improvements and automation to increase efficiency and reduce costs.

Ad-Hoc Project Management

• Manage projects for upgrading and maintaining SSOC technologies.
• Lead automation initiatives to streamline service operations.
• Assist with various service-related projects as needed.

Qualifications

Knowledge and experience:

• Experience working in large multi-national, matrix-based organizations.
• 5+ years of team or project management experience.
• Proven experience in customer relationship management.
• Budget and cost management experience.
• Strong expertise in Zero Touch Operations and IT automation.
• Extensive experience in technical operations management, including leadership roles.
• Deep understanding of IT Service Management (ITSM) and ITIL best practices.
• Strong leadership and team management skills.
• Proficiency with IT monitoring tools, ticketing systems, and event management solutions.
• Experience implementing and maintaining monitoring policies and best practices.
• Proven ability to optimize incident management processes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Knowledge of security and compliance standards in IT operations.
• Vendor Management experience

Essential

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
• Minimum of 8 years of relevant experience or equivalent combination of education and work experience leading Technical Operations Teams.
• IT certifications (e.g., ITIL, PMP, or relevant automation certifications).
• Hands-on experience with automation frameworks and monitoring tools.

Desirable

• Experience in Mobile Payments or Financial Services.
• Experience working in regulated industries.

6. M-Pesa Africa – Programme Manager

About the Role

MPA is a technology partner, enabler, and supporter of M-Pesa markets, driving innovation and the introduction of new services, solutions, and platforms to deliver on our Financial Services Strategy and Plans.

One of the critical aspects of our service to the markets, and key to driving the expansion and improvement of the M-Pesa ecosystem, is the management of key projects and initiatives across multiple markets. Joining us as a Programme Manager, focusing on key projects and initiatives, will give you the opportunity to be part of the M-Pesa journey, utilizing your experience, expertise, and energy to make a positive contribution to our success.

In this role, you will be part of the Technology leadership team, leading the programme management of key strategic projects, and will report to the Technology Strategy, Planning, and Delivery function.

The core responsibility of the Programme Manager role is:

• Manage and oversee key projects and initiatives, ensuring effective planning, coordination, and resource utilization to meet objectives and milestones.
• Supervise the Programme Management Function, ensuring projects are delivered end-to-end, managing inter-dependencies, and holding stakeholders accountable.
• Identify and mitigate risks and issues to ensure on-time and on-budget delivery aligned with business objectives.
• Monitor and report progress, ensuring stakeholders are informed and engaged.

Responsibilities

Programme Planning and Management:

• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.
• Ensure Project objectives align with strategic objectives and anticipated value creation are reflected in the scope.
• Align Key Projects with overall Portfolio.
• Ensure Project Governance and Project Management standards are compiled to by all projects.
• Manage Programme level Risks, Issues and Escalations and ensure mitigations are in place and actioned.
• Ensure effective Stakeholder engagement and the establishment of an effective communication and reporting plan, for each project is in place.
• Ensure Key Project roadmaps, project plans and milestones are updated, agreed and measured
• Ensure the delivery of the Key Projects are within agreed quality, time and when needed according to cost.
• To ensure strategic objectives of each Key project are measurable and met by tracking major milestones and status metrics of all projects within the portfolio.
• Measure Key Project delivery performance and initiate pro-active corrective actions as required to ensure delivery is within agreed targets.
• Programme scheduling of projects and initiatives – Manage delivery schedules for projects to ensure timeous implementation and compliance with requirements.
• Alignment with Agile Portfolio and ARTs to ensure contributions and delivery to Key Projects are aligned and committed.

Strategy:

• Create and maintain a framework for managing the delivery of the Key projects and initiatives.
• Interface with the Key Market stakeholders, MPA Executive and Managers as well as relevant Subject Matter Experts to align the objectives/outcomes of Key Projects to align with the overall strategy and business goals.
• To contribute to the overall business and technology strategy.
• To communicate the strategy to the project managers to execute and ensure that individual project goals align with the strategy.

Resource Management:

• To establish priorities within the overall program and ensure project teams are adequately resourced by aptly allocating people and technical resources to individual teams in line with those priorities.
• To minimize waste and reduce costs by identifying tasks that are common to several projects and ensures that teams do not duplicate work.
• To identify necessary skills available within the project teams and arrange any necessary training to improve performance.
• Effective management of project and business teams from diverse areas of specialization.

Planning:

To work with individual project managers to establish plans and goals for each project:

• Set objectives, assign tasks, and agree to timetables for achieving intermediate and overall goals.
• Set review dates to ensure that projects remain on target.

Communication:

• Stakeholder management ranging from market executives, MPA management and Project teams.
• Communication is a key responsibility for the role as it will need to work closely with project managers to track progress and provide updates on any changes in strategy or priorities.

Risk Management:

• Work with other project managers to identify risks, dependencies and opportunities across multiple projects.
• Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
• To help project teams with difficult problems by contacting specialists within the organization to obtain information or request support.
• Compile and communicate reports as agreed with stakeholders.

Project Execution:

• Manage and drive the approval of memo’s, business cases, checklists etc.
• Lead the project management processes and systems.
• Manage the portfolio roadmaps and portfolio plans are updated, agreed, measured and communicated as agreed with stakeholders.
• Manage major milestones and status metrics of all projects within the portfolio.
• Identify key requirements needed from cross-functional teams.
• Manage unforeseen development requirements, changes and available resources.
• Manage and drive continuous Improvement Initiatives.
• Create, Maintain, re-evaluate, optimise or automate existing project management reporting.
• Review and analyse the efficiency of processes and systems and the impact on product & services launched. 

Qualifications

Job Knowledge:

• Project management and Project management processes such as Scrum, Agile, etc.  or similar
• Financial knowledge
• General Telecommunication knowledge
• Understanding and application of project management tools and techniques in a complex systems environment
• Program Management
• Technical or commercial project management knowledge

Skills:

• Project and Programme Management
• Uses the right frameworks and approaches to manage projects and relationships to drive excellence through effective action management/tracking, planning and cost/quality control in respect of the Trust initiatives. 
• Expert Communication
• Demonstrates clear and effective communication through all channels including digital channels and has an ability to switch seamlessly between them. 

Business Partnering    

• Demonstrates robust understanding of the purpose of the Trust, identifies and prioritises stakeholders, builds sustainable relationships to drive performance and best value outcomes for the Trust initiatives.

Partner and Vendor Management

• Drives performance and relationship management with internal and external stakeholders to support improvement of delivery standards for the beneficiaries of the Trust initiatives. 

Complexity Management    

• Able to quickly and efficiently identify opportunities, tackle big challenges, understand root causes, and make informed decisions to deliver the Trust initiatives. 

Risk Assessment

• Ability to identify and understand emerging risk and apply the risk management approach. Understands the process of Risk identification and assessment, response and reporting.

Business Acumen    

• Has clear understanding of socio-economic circumstances and demonstrates foresight and entrepreneurship to contribute to the delivery of the Trust initiatives. Can understand and interpret the impact of external factors on the business. 

Agile    

• Understands agile methodologies (e.g., Kanban, Lean, Scrum, Scaled Agile) and apply agile ways of working. Is a role model of the agile mind-set and principles.

Professional Qualifications

• Relevant Degree or Diploma or related/Equivalent 
• Postgraduate degree or Master’s degree in business administration or related field (advantageous)
• Recognized project / program management qualification (Agile, Scrum Master etc.)
• A minimum of 8 years of experience within the Telecoms/Banking / Fintech industry (preferred) in:
  o    Project Management
  o    Programme/Portfolio Management

7. Agribusiness Manager

Job Description

Reporting to the Operations and Growth Lead/Commercial Lead, the Agribusiness Manager will be responsible for implementation of Digifarm’s growth and business development initiatives in the assigned territory. This role will augment the top and bottom lines through continuous growth in valuable customers and transactions, drive new customer acquisition at scale, test marketing strategies, refine user experiences and analyze market/customer data to efficiently attract the right customer mix on an ongoing basis.

The role will guide, coordinate, and provide support to operations teams in executing growth plans and inform Digifarm’s product development by providing actionable insights to product teams to prioritize building functionality that attracts, engages, and retains customers profitably. The role will bring input to expansion of the total addressable market/territory and explore adjacent markets, products, demographics to expand the viable customer universe over time.

The role will be located in Mt. Kenya and Greater Western.

Responsibilities

Business Development and Tactical Execution

• Build a sales pipeline and follow up tracker with lead times to drive business growth in terms of active buyers/ aggregators/cooperatives and farmer numbers.
• Deliver on Digifarm revenue for the assigned territory as per the set monthly, quarterly, and annual targets. 
• Achieve the Digifarm territory acquisition and transaction targets as per set business case.
• Coordinate and deliver exceptional continuous Digifarm Agent/partner Training programs based on agreed plan.
• Understand market and territory dynamics mapping out opportunities and insights for markets and value chains.
• Plan and execute Digifarm commercial campaigns across different channels.

Customer Acquisition, Engagement and Retention

• Customer education and awareness of all Digifarm products and services (generic and promotional) to the buyers, agents and farmers/consumers. 
• Drive new customer acquisition through partnerships, referrals etc.
• Drive commercial activities along the customer value chain from initial connection maximizing lifetime engagement and spending.
• Partner with product & tech teams to build/refine product features and optimize user experience/product to increase engagement and retention.
• Execute promotional programs, loyalty schemes, nudges, cross selling that increase retention.
• Driving the merchandising of Digifarm brand within relevant channels and the trade to ensure that visibility is maximized in line with brand strategies and the needs of the market.

Data Analytics, Performance Monitoring and Reporting

• Prepare regular reports and presentations to update management on the execution of key business development/growth initiatives, outcomes, and challenges.
• Drive data-driven decision-making by presenting growth insights and recommendations to senior management and stakeholders.
• Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
• Stay up to date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in business development. 

Stakeholder Management

• Drive a collaborative and high-performing culture. 
• Engage and promote knowledge sharing and continuous learning. 
• Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners in assigned region.
• Collaborate with other teams to foster a holistic and integrated approach to growth management and execution of key growth initiatives in assigned region.
• Communicate effectively to convey Digifarm growth vision, progress, and achievements.
• Performance management with business partners in assigned territory.
• First line of customer Support on Digifarm solutions. 

Key performance indicators

• Adherence to set Digifarm Key Commercial Objectives, results and commitments for the assigned territory. 
• Successful roll out of new Integrated Digifarm solutions and services in time, and most efficient manner
• Growth and retention of set Digifarm solutions customers.
• Compliance with all relevant regulations and internal processes, policies, and procedures. 
• Agile Maturity rating, Employee Engagement (eNPS) and Productivity.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale, and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• At least six (6) years’ knowledge and experience in business development, commercial management, product management at least three (3) in sales, account management, channel or distribution in the agricultural, banking or technology sector managing business development teams. 
• Relevant Undergraduate degree along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Superior business understanding, with the ability to leverage technology to solve consumer, business, and technical issues.
• A valid driving license and demonstrable driving experience in a corporate/agribusiness environment. 
• Strong stakeholder and strategic partners acquisition skills.
• Demonstrate hands on Presentation, Communication and selling skills 
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

8. Segment Marketing Manager – Enterprise

Job Description

WHO We Are Looking For

We seek bold, visionary marketers who embody the Spirit of Safaricom—driven, collaborative, and courageous. If you have 8+ years of experience, especially in B2BC marketing, and thrive in environments where disruption is encouraged, you are the change-maker we want. You will be part of a renegade team, challenging the status quo and driving innovation that shapes not only our business but also the industry landscape. If you are eager to contribute to a future where technology leads transformation, this is your calling.

WHAT We Are Looking For

We seek candidates with strong capabilities across the following dimensions:

• Insight & Foresight Generation and Application: Ability to analyze market data, derive actionable insights, and apply them strategically to optimize marketing initiatives.
• Brave, Purpose-Led & Future-First Brand Building: Crafting narratives that resonate with our purpose and align with the digital-first vision of Safaricom Business.
• Disruptive Integrated GTM Execution: Leading innovative go-to-market strategies that drive impact across digital and traditional platforms.
• Strategic Amplification: Building productive partnerships with like-minded brands, engaging with in-culture platforms, and leveraging influencer marketing.
• Marketing Effectiveness: Ensuring optimal investment in campaigns, with robust measurement and evaluation frameworks to track impact and ROI.

Responsibilities

HOW We Will Gauge Impact and Success

Key Responsibilities include:

• Strategy Development: Develop and implement segment-specific strategies that align with Safaricom Business goals, focusing on Micro, Small, Medium, Large Enterprises, and the Public Sector.
• Campaign Execution: Drive multi-channel marketing campaigns that support lead generation and engagement, including content creation for blogs, whitepapers, and case studies.
• Account-Based Marketing (ABM): Design and execute ABM strategies for high-value enterprise accounts, ensuring close alignment with sales objectives.
• Performance Tracking: Monitor and analyze campaign performance, leveraging KPIs such as lead generation, conversion rates, and ROI to optimize outcomes.
• Partnerships and Collaboration: Work cross-functionally with sales, product, PR, and external partners to ensure cohesive execution and amplified impact.
• Content Creation: Position Safaricom Business as a leader in digital transformation through compelling thought leadership and testimonials.
• Budget Management: Create and manage annual plans and budgets aligned with business objectives, ensuring optimal resource allocation.

Success will be measured by your ability to drive meaningful results, optimize campaigns, build impactful partnerships, and contribute to the overall growth of Safaricom Business.

Qualifications

Qualifications and Skills

Education: Bachelor’s degree in Marketing, Business, Communications, or a related field. 

Experience: 

•   5+ years of experience in B2B marketing, preferably in the tech or telecom industry. 
•  Proven track record of executing successful marketing campaigns and driving measurable results. 
• Experience with Account-Based Marketing (ABM).     
•   Knowledge of the Kenyan enterprise market and its unique challenges

Skills:

• Strong understanding of digital marketing tools (Google Analytics, CRM platforms, email marketing software)
• Excellent communication, storytelling, and presentation skills 
• Ability to work in a fast-paced, dynamic environment 
• Creative thinker with strong problem-solving skills 

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume