- IT Service Desk Engineer
- M-Pesa Africa – IT Operations Service Governance Specialist
- Commercial Manager, Farmer Solutions
- Financial Products Manager
1. IT Service Desk Engineer
Location: Kenya
Department Description
We are pleased to announce the following opportunity in Service Management Department within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the IT Service Desk Manager, the position holder will provide first line user support and ensure service requests from internal users are fulfilled within defined OLAs, SLAs and ensure timely service delivery.
Key Responsibilities
- Address and deliver requested services and assist with general information or customer complaints within defined timelines.
- Quality resolution of request fulfillment as per SLA.
- Manage escalations from customers and ensure feedback is provided within defined timelines.
- Provide performance reports and identify gaps aimed at improving services.
- Document and review quarterly the processes, procedures and work instructions for Internal User Service Requests.
- Participate in Projects implementation. Support automation initiatives within the function.
- Documentation of work instructions for the repository and request fulfillment policy implementation to enhance simplicity and speed.
- Improve Service Desk support delivery and liaise with other sections / departments in the delivery of support services as well as maintain good working relations between the team and all stakeholders
Qualifications
- Degree in Computer Science or Information Technology related course.
- Work experience of 2-3 years in a Service Desk or End User Support environment.
- Knowledge of ITIL framework and service management principles: ITIL Foundation Certification.
- Cisco: CCNA
- Microsoft: MCSE
- A+/N+ Certification-Hardware & Software.
- Project Management Experience/qualification
- Excellent technical troubleshooting skills
- Flexibility and adaptability to changing technologies and work environments.
- Effective communication and customer handling skills.
- Ability to work well under pressure and meet deadlines.
- Attention to detail and accuracy in documentation and reporting.
- Familiarity with remote desktop support tools and techniques
- Commitment to continuous learning and professional development
- Basic experience with automation tools and programming language(s) is an added advantage
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
2. M-Pesa Africa – IT Operations Service Governance Specialist
Location: Nairobi, Kenya
About M-Pesa Africa
At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
About the Role
The IT Operations Service Governance Specialist will be responsible for developing, implementing, and managing governance frameworks and processes within IT operations. This role encompasses managing policies, change and release management, transition and gatekeeping, training, and operational capacity evaluation to maintain high-quality services and ensure compliance. The ideal candidate will have strong governance expertise, a deep understanding of IT operations, and the ability to collaborate effectively with cross-functional teams.
Responsibilities
- Design and implement robust IT service governance frameworks, policies, and procedures to ensure effective management of IT operations;
- Develop, enforce, and regularly update IT operational policies and procedures to ensure alignment with business objectives and compliance with regulatory requirements;
- Oversee the change and release management processes to ensure smooth transitions and minimize disruptions;
- Implement best practices and industry standards;
- Oversee the transition of new services and systems into operational use;
- Act as a gatekeeper to ensure all necessary criteria and standards are met before implementation;
- Maintain a Risk Register for Operations to ensure regulatory compliance and audit alignment;
- Provide support and represent MPA in VC and VF governance initiatives;
- Manage and ensure closure of any outstanding audit issues against MPA;
- Provide training and support to IT operations teams on governance policies, procedures, and best practices;
- Foster a culture of compliance and continuous improvement;
- In liaison with Technical operations lead to assess and evaluate the operational capacity of IT services to ensure they meet current and future business needs;
- Implement strategies to optimize capacity and performance;
- Identify, assess, and manage risks associated with IT operations;
- Develop and implement risk mitigation strategies;
- Maintain comprehensive documentation of governance frameworks, policies, procedures, and performance reports;
- Ensure all relevant information is accessible and up-to-date.
Qualifications
Knowledge and Experience:
- Proven experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
- Strong understanding of IT operations and service management;
- Excellent knowledge of regulatory requirements and industry standards;
- Strong analytical and problem-solving skills;
- Exceptional communication and interpersonal skills;
- Ability to work effectively in a fast-paced, dynamic environment;
- Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices;
- Analytical and problem-solving abilities to assess risks, impacts, and benefits of changes and releases;
Professional Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field;
- Proven 2-3 experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
- Knowledge of regulatory compliance and data security standards;
- Proficiency in IT governance and compliance software and tools;
- Relevant certification (e.g., ITIL, COBIT, CGEIT, CRISC) is a plus;
- Experience working in African markets is highly desirable;
- Experience in working in dynamic and high-growth environments;
- Experience in working with multi-cultural geographically distributed teams;
- Industry recognized certifications – TOGAF, AWS CSA, Redhat CA, Google PCA etc.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
About the Team
We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.
3. Commercial Manager, Farmer Solutions
Location: Safaricom House, Kenya
Job Description
Reporting to the Director – Digifarm. The role of the Commercial Manager, Farmer Solutions is a critical one, focused on driving Digifarm’s growth by ensuring that financial products and services designed for smallholders are accessible, effective, and scalable. This leader is responsible for creating and executing the commercial strategy that aligns with the company’s mission of improving the financial inclusion of smallholder farmers through innovative fintech solutions.
The Commercial Manager will play a strategic role in driving revenue growth, expanding market share, building partnerships, and enhancing the overall customer experience. They are expected to work closely with cross-functional teams, including product, marketing, sales, operations, and finance, to ensure that the company meets the financial needs of smallholder farmers while achieving business objectives.
Responsibilities
Revenue and Growth Strategy
- Developing the Commercial Strategy: Formulating and executing the overall commercial strategy, ensuring alignment with the company’s mission to support smallholder farmers. This includes defining the market approach, identifying target customers, and ensuring sustainable growth.
- Developing Revenue Models: Responsible for designing and implementing strategies to generate revenue through various business models (e.g., transaction fees, lending interest, or freemium models). Align these models with the company’s goals and customer needs.
- Growth and Scaling: Identify and execute on strategies to drive customer acquisition and retention across the farmer segment. Scale revenue channels by analyzing the product-market fit, optimizing pricing, and expanding into new geographic or demographic markets.
Customer Acquisition and Retention
- Customer Acquisition Strategy: Leading efforts to acquire smallholder farmers, through both digital channels (mobile apps, online platforms) and traditional means (field agents, partnerships with cooperatives).
- Partnerships with Key Stakeholders: Building relationships with stakeholders such as agricultural cooperatives, NGOs, local government bodies, and other farmer facing organizations.
- Customer Retention: Designing and implementing strategies that focus on customer satisfaction, loyalty, and retention. This could include educational campaigns on financial literacy, personalized services, and responsive customer support.
Sales and Marketing Leadership
- Sales Strategy Development: Leading the sales function to drive new customer acquisition and increase product adoption among smallholder farmers. This involves setting up sales processes, identifying key sales channels, and ensuring that the sales team is equipped to meet targets.
- Marketing Oversight: Collaborate with the marketing team to develop a marketing strategy to ensure that the fintech products resonate with smallholder farmers and other stakeholders. This includes digital marketing, field marketing, and grassroots outreach, often in rural or remote areas where traditional marketing channels may not work
- Customer Education: Leading initiatives to improve financial literacy among smallholder farmers, ensuring they understand and trust the fintech solutions being offered, such as digital payment systems, mobile loans, or crop insurance
Partnerships and Business Development
- Strategic Partnerships: Identify and establish partnerships with other agri-tech companies, farmer facing organizations, government bodies or platforms that can help Digifarm grow its user base, enhance product offerings, or generate new revenue streams.
- Channel Development: Build and nurture relationships with key distribution channels, resellers, or affiliates who can help drive customer acquisition and generate additional revenue for the company.
- B2B and B2C Partnerships: Manage partnerships with businesses (B2B) or other agri/fintech firms to offer integrated solutions, white-labeled products, or co-marketing initiatives.
Product Strategy & Development Collaboration
- Market Research: Understand and analyze market trends, customer pain points, and competitive landscape to ensure that Digifarm’s product meets the needs of farmers. This involves gathering customer feedback, running surveys, and tracking customer behavior.
- Product Development Collaboration: Collaborating with the product team to ensure the financial products being developed are suited to the needs of smallholder farmers. This includes working on product iterations and helping translate customer feedback into actionable product insights.
- Pricing Strategy: Develop and optimize the pricing structure based on market analysis, customer willingness to pay, and competitor pricing models. This involves testing different pricing tiers, promotional offers, and lending rates to maximize conversion and revenue.
- Operations and Logistics: Working closely with the operations team to ensure smooth delivery of financial services, particularly in rural or hard-to-reach areas where logistics and technology access may present challenges.
Financial Performance and Metrics
- Revenue Target Setting: Set and drive revenue targets for the farmer solutions unit, ensuring that the commercial team aligns with the company’s financial goals. Responsible for monitoring progress toward revenue objectives and adjusting strategies as needed.
- Key Performance Indicators (KPIs): Establish and track KPIs to measure the success of commercial activities, such as customer acquisition costs (CAC), lifetime value (LTV), churn rate, revenue growth, conversion rates, and product engagement metrics.
- Profitability Focus: Balance growth objectives with profitability. Ensure that the farmer solutions unit’s commercial activities (sales, marketing, partnerships) are commercially viable and cost-effective, especially in rural areas where marketing and outreach can be more expensive.
- Social Impact Metrics: Tracking the social impact of the products (such as increased financial inclusion, improved livelihoods, or enhanced agricultural productivity) is important. Ensuring the products are having a meaningful impact on smallholder farmers’ financial lives.
Leadership and Team Management
- Building and Leading Teams: Lead and manage a cross-functional team, including sales, marketing, partnerships, and customer success teams. This includes hiring, training, and mentoring team members, fostering collaboration, and ensuring that all commercial efforts align with business objectives.
- Cross-Department Collaboration: Collaborate closely with other teams such as finance, product development, and operations to ensure that commercial goals are supported across the organization. This includes aligning sales and marketing with product launches or feature updates.
- Performance Management: Set clear targets, track team performance, and motivate staff to meet and exceed commercial objectives. This includes managing the team’s budgets and resources effectively.
Regulatory Compliance and Risk Management
- Understanding Regulations: Ensure that Digifarm’s farmer products and services comply with relevant financial regulations, consumer protection laws, and industry standards.
- Risk Mitigation: Identify potential business risks, including financial, operational, and reputational risks, and implementing strategies to mitigate them. This may involve setting up safeguards to prevent fraud, ensuring data security, and handling customer complaints effectively.
Data-Driven Decision Making
- Analytics and Insights: Leverage data to inform commercial strategies. This includes analyzing customer behavior, sales trends, marketing performance, and competitive dynamics to make data-driven decisions.
- A/B Testing and Optimization: Use A/B testing, customer feedback, and analytics to optimize marketing campaigns, product features, and customer acquisition strategies for better performance.
Scaling and Expansion
- Geographic Expansion: Identify new markets or regions where the farmer products could gain traction. This may include expanding internationally or targeting underserved demographics.
- Product Line Expansion: Develop strategies for expanding the farmer product portfolio to meet evolving consumer needs, such as introducing new features, services, or complementary products.
Key performance indicators:
- Revenue & Growth: Achievement of commercial KPIs including Revenue Growth, Customer Metrics and Operating Costs to ensure sustainable growth.
- Customer Acquisition & Retention: Drive customer engagement through active usage to ensure long-term relationships with smallholder farmers
- Sales & Marketing Effectiveness: Achievement of sales targets, conversion rates and effective outreach and marketing in target markets.
- Partnerships & Business Development: Build and manage strategic partnerships and drive the growth of key distribution channels to expand the customer base.
- Product & Market Alignment: Drive adoption of new products and features with strong NPS and customer loyalty.
- Financial Performance & Profitability: Manage profitability and build commercially viable operations to ensure cost-effective delivery of services
- Leadership & Team Performance: Lead team performance against targets and drive employee engagement and retention to ensure a motivated and high-performing team
- Regulatory & Risk Compliance: Ensure adherence to relevant financial regulations and industry standards, and implement risk mitigation strategies to minimize business risks.
Core competencies, knowledge and experience:
Understanding of Agriculture and Smallholder Needs
- Expert in the agricultural value chain, including crop cycles, challenges, and smallholder financial needs. Skilled in designing solutions addressing access to financing, technology, and financial literacy, with a focus on rural market conditions.
Strategic Thinking and Business Acumen
- Strong market insights, revenue growth strategy development, and ensuring product-market fit. Able to adapt strategies based on emerging trends and customer needs.
Sales Leadership
- Proven ability to develop sales strategies, manage B2C sales, and lead high-performing teams targeting rural customers. Expertise in customer segmentation and optimizing the sales funnel.
Marketing Expertise
- Experienced in creating and executing go-to-market strategies tailored to smallholder farmers. Focus on customer education, journey optimization, and leveraging digital and field marketing channels.
Customer Acquisition and Retention
- Designs strategies for customer acquisition and retention, prioritizing accessibility and engagement while continuously improving the customer experience based on feedback.
Data-Driven Decision Making
- Proficient in using analytics to track performance, optimize campaigns, and make informed decisions. Skilled in A/B testing and deriving insights from large data sets.
Financial and Social Impact Acumen
- Experienced in P&L management, pricing strategy, budgeting, and measuring social impact, ensuring alignment with business growth and sustainability goals.
Partnership and Business Development
- Skilled in identifying and managing strategic partnerships, developing distribution channels, and negotiating favorable deals with stakeholders to drive growth.
Leadership and Team Management
- Proven leadership in managing and motivating cross-functional teams, fostering collaboration, and mentoring talent to meet commercial goals.
Regulatory and Compliance Knowledge
- Knowledgeable about agricultural policies, fintech regulations, and risk management, ensuring compliance and safeguarding the company from legal and financial risks.
Adaptability and Problem-Solving
- Agile in fast-paced environments, with creative problem-solving abilities to overcome challenges faced by smallholder farmers, while resilient in navigating setbacks.
Additional Skills
- Results-oriented, strong communication, project management, and sound judgment
- Growth mindset to thrive within an early stage venture and work within unstructured environments
Qualifications
- Honors Degree from a recognized university
- 8+ years in the agriculture sector, FMCG or in rural distribution (Bonus for experience in scaling digital products) Experience gained across distribution, sales or other related commercial functions
- Strong track record in people management & / or commercial roles
- Demonstrated and well-developed commercial awareness, operational excellence and customer focus
- Must be an experienced driver with a valid drivers license
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
4. Financial Products Manager
Location: Safaricom House, Kenya
Job Description
Reporting to the Director – Digifarm. Digifarm’s Financial Products Lead plays a critical role in designing, developing, and managing financial products tailored to the agricultural sector. This role is focused on bridging the gap between agriculture and fintech, creating innovative solutions that help farmers, agribusinesses, and other stakeholders in the agriculture value chain access better financial services.
Given the unique needs of the agricultural sector (e.g., seasonality, weather risks, unpredictable cash flow), the Agriculture Financial Products Lead will work to create and optimize products that are both feasible and beneficial for this audience. The Financial Products Manager will be responsible for the end-to-end success of Digifarm’s Financial Products, with a key focus on credit. He/She will have a deep understanding of the customer problems, develop agri-fintech solutions, and manage the end-to-end product roadmap and strategy. He/She will collaborate on credit scoring and risk mitigation, and work with technology and commercial teams to deploy the solution. He/She will also onboard and manage partnerships with financial institutions, while adhering to regulatory requirements and risk management standards.
Responsibilities
Key Responsibilities
Market Research and Competitive Analysis
- Conducting research to understand the specific needs of farmers, agribusinesses, and other stakeholders in the agricultural value chain.
- Identifying gaps in existing financial services and exploring new opportunities in the fintech space to address those needs.
Product Strategy and Development
- Create financial products (such as loans, savings, or investment products) specifically tailored for the agricultural industry. These products must account for unique factors such as crop cycles, weather risks, and cash flow irregularities.
- Determine customers’ needs through user insights and research. Ensuring that the agricultural financial products meet the needs of the end-users by designing products that are easy to access, use, and understand.
- Document financial product constructs, with detailed requirements, term sheets, commercials etc.
- Develop and manage product roadmaps to ensure financial product prioritization, and lead iterative product development cycles to continuously incorporate customer feedback.
- Collaborate with technology teams to ensure on-time delivery and high-quality product releases.
- Provide thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
Business and Commercial Strategy
- Define product policies, positioning and pricing strategies.
- Develop key KPIs to measure product performance.
- Collaborate with finance teams to develop business cases, and ensure commercially viable products.
- Collaborate with operational, commercial and marketing teams to develop go-to-market and product scaling plans with a focus on building trust in fintech solutions among farmers, SMEs and rural communities.
Product Partnerships
- Build relationships with financial institutions and onboard them as partners for the products.
- Engage with finance, risk, credit and legal teams to ensure alignment on the products and execute on the partnership.
- Manage these financial institution partnerships and stakeholder engagements to ensure successful scaling of the products.
Credit Scoring and Risk Mitigation
- Work closely with data science teams to implement advanced risk models for credit scoring tailored to farmers or agribusinesses, utilizing alternative data sources (e.g., satellite data, farm production history, local market trends) to assess creditworthiness.
- Serve as the business thought leader and ensure scoring and lending decisions are aligned with the product strategy.
- Collaborate with product, tech, finance and data teams to ensure credit risk is mitigated across the entire lifecycle, and effectively mitigate risks common in agriculture, such as crop failure, price volatility, weather-related disruptions, and seasonal income fluctuations.
Regulatory and Compliance
- Work closely with legal, risk and regulatory teams to ensure products meet all regulatory requirements.
- Support financial partners in getting any regulatory approvals required for the products.
Performance Monitoring and Optimization
- Monitor KPIs to assess product success and identify areas for improvement. This includes analyzing data, conducting A/B testing, and making data-driven decisions to optimize product performance.
- Co-ordinate market research to track customer feedback and inform product refinements and ongoing development.
- Support commercial teams to ensure product delivery is on-track and customer growth and retention are aligned with the product strategy.
- Support finance teams to ensure product is commercially viable.
- Build awareness and understanding of the products across the company – be Digifarm’s financial products ‘evangelist’.
- Evaluate the broader social and economic impact of the financial products on farmers and the agricultural community.
Key performance indicators:
- Development of products and product strategies aligned with customer needs and with differentiated value propositions.
- On-time delivery of product roadmaps and proven product-market fit for all products.
- Development and implementation of credit scoring models and risk mitigation strategies that are fit for each product.
- Successful execution of financial partnerships (banks, fintechs etc) to support product growth.
- Defined controls and fully documented processes for each product, with no audit or regulatory issues.
- Commercially viable products with positive P&L impact, and clear path to scale.
- Achievement of set KPIs for each product, including growth and retention of customers.
Core competencies, knowledge and experience:
- Agricultural Expertise: Understanding the agricultural value chain, challenges, and risks in farming.
- Product Development: Designing financial products tailored to the agricultural sector, including loans, insurance, and savings.
- Risk Management: Expertise in assessing agricultural risks and developing credit scoring and risk management models.
- Tech-Savvy: Proficiency in fintech platforms, mobile banking solutions, and leveraging data analytics for decision-making.
- Regulatory Knowledge: Familiarity with financial and agricultural regulations and compliance requirements.
- Stakeholder Management: Building relationships with financial institutions, tech partners, and agricultural stakeholders.
- Customer-Centric Approach: Designing user-friendly products and improving financial inclusion and literacy among customers.
- Project Management: Leading product development with agile methodologies and efficient resource management.
- Collaboration: Ability to work across teams and drive stakeholders to meet the product vision and mission.
- Impact Measurement: Tracking product performance and measuring social and economic impact.
- Entrepreneurial Mindset: Problem-solving, adaptability, and ownership in a fast-paced startup environment.
- Innovation: Ability to innovate, identify and drive forward new opportunities into a commercial product.
- Communication: Ability to communicate effectively with stakeholders at all levels and build strong relationships based on trust and respect.
- Leadership: Collaborative leader who can motivate and support teams to thrive and deliver their best.
- Agility: Growth mindset to thrive within an early stage venture and work within unstructured environments.
Qualifications
- Bachelor’s Degree in Business Management, Computer science, Engineering or related Product Development field.
- Minimum 8 years post-graduation work experience; at least 4 years must be in a role related to credit solutions (preference for agri-fintech or digital financial services).
- Experience building and launching new financial products from initial ideation to market launch.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
