Key Responsibilities
- Attend to walk-in customers, providing exceptional customer service and product information.
- Assist customers in selecting clothing, accessories, and managing fitting room requests.
- Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
- Handle cash register duties and process sales transactions accurately.
- Manage stock, ensure proper inventory levels, and assist with stock replenishment.
- Up sell and cross-sell products to maximize sales opportunities.
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure that customers leave the store satisfied and with a positive brand experience.
- Coordinate and communicate with customers online to process orders and manage delivery logistics.
- Conduct regular inventory checks to minimize discrepancies.
- Arrange and maintain store displays to enhance the shopping experience.
- Ensure the store is visually appealing and organized at all times.
Job Requirements
- Diploma in Business Administration or a related field
- Customer service and sales experience – Prior experience in a retail environment is a plus.
- Good written and verbal communication skills.
- Ability to multitask and manage time efficiently.
- Strong communication and interpersonal skills – Ability to engage with customers in a friendly and professional manner.
- Organizational and time management abilities – Capable of multitasking and prioritizing tasks efficiently.
- Ability to work in a fast-paced environment – Can handle busy store hours and manage multiple responsibilities.
- Basic math skills for handling transactions – Comfortable managing cash and processing payments.
- Fluency in English and Swahili – Strong verbal and written communication skill
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