About the company:
Audien Hearing (audienhearing.com) is America’s #1 over-the-counter (OTC) hearing aid company. We provide high-quality, affordable hearing aids to help improve the standard of living for anybody who struggles with hearing loss (1 in 5 people). While traditional hearing aids cost between $2,000-$4,000 per pair, ours can be purchased for as low as $100 (with prices increasing depending on the model). With nation-wide distribution, our products are offered in over 4,400 Walmart stores across the United States, on Amazon, QVC, and more; we are expanding into BestBuy, Walgreens, CVS, and more. Our company is growing quickly, rooted in the mission of providing affordable hearing for all.
About the role:
Our fast-growing team is seeking detail-oriented, empathetic customer service reps/virtual customer service agents to help manage all customer inquiries. This is an opportunity to not only make a positive difference in the lives of our customers, but also provide an essential role for our business. Please see requirements below.
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Job requirements:
- Minimum 3 years of customer service experience for U.S. companies
- High level of verbal/written communication and comprehension in English (C level preferred)–Â this is a must
- Has experience with technical support and sales
- Experience catering to senior customer base
- Ability to build strong relationships with customers
- Comfortable offering/pitching upsells to customers
- Ability to manage high-volume inbound / outbound calls
- Email support experience
- Flexible and adaptable to the environment of a rapidly growing startup; ambition is also welcome
- Most importantly, we need reps who are kind, compassionate, and empathetic to our customers– they always come first.
Compensation:
Starting pay is $7.50/hour, with bonuses based on performance. We offer the ability to grow and frequently promote internally.
Steps to apply (READ THIS BEFORE APPLYING):
To help us narrow down the selection, we require all applicants to submit a short video (1-3 minutes) speaking in English to the camera. Please feel free to use the following prompts for your video:
- Introduce yourself – share why you are passionate about customer service
- Share your professional history that prepares you for this role
- For fun– introduce yourself and share what makes you happy
Use Loom.com to record your video and share it in one link.
We will only contact applicants who are able to submit a pre-screening video.
Thank you so much for your time– we look forward to getting to know you!
How to Apply
Interested Candidates should send their application to:
cxcareers@audienhearing.com
Best,
Matt Riback
VP of Strategy at Audien Hearing