1 to 3 years of experience in IT support or help desk roles; B.E, B. Tech, BCA, M.E, M. Tech,
Roles & Responsibilities: –
- Provide first-line support for all hardware, software, and network issues.
- Respond to support tickets, emails, and calls in a timely manner.
- Ensure security and privacy of networks and computer systems.
- Install, configure, and maintain computer systems and applications.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Strong understanding of Windows, MS Office, and basic networking
- Maintain inventory of all IT equipment and software licenses
- Escalate unresolved issues to the next level of support as needed.
- Support users in-person, remotely, or via phone/chat as required
- Maintain documentation for all support activities and resolutions.
Requirements: –
Designation: IT Support Executive
Years of Experience: 1 to 3 Years in IT support or help desk roles
Location: Hinjawadi Phase 1, Pune
Qualification: B.E, B. Tech, BCA, M.E, M. Tech, MCA
Additional:
Experience with Structural Engineering Firm will be preferred
Microsoft Certified IT Professional will be preferred
Good knowledge of Active Directory, printers, and basic security tools
How To Apply
Interested candidate kindly apply or share your resumes on below email.
swati.garg@ides-global.com or rohit.mane@ides-global.com
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