
- M-Pesa Africa – IT Operations Service Governance Specialist
- Manager – Regional Security
- Senior Officer- Digital Media
- Principal Engineer – Telco and Information Technology DCN – Planning and Design
- Commercial Manager, Farmer Solutions
- Financial Products Manager
- Cloud Infrastructure Engineer
- M-Pesa Africa – Service Operations Manager
- Enterprise Customer Support Engineer
- M-Pesa Africa – Change & Release Specialist
- Senior Lead, Energy Operations and Support
- M-Pesa Africa – Senior Anti-Money Laundering Manager
1. M-Pesa Africa – IT Operations Service Governance Specialist
Nairobi, Kenya
Job Description
About M-Pesa Africa
At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
About the Role
The IT Operations Service Governance Specialist will be responsible for developing, implementing, and managing governance frameworks and processes within IT operations. This role encompasses managing policies, change and release management, transition and gatekeeping, training, and operational capacity evaluation to maintain high-quality services and ensure compliance. The ideal candidate will have strong governance expertise, a deep understanding of IT operations, and the ability to collaborate effectively with cross-functional teams.
Responsibilities
- Design and implement robust IT service governance frameworks, policies, and procedures to ensure effective management of IT operations;
- Develop, enforce, and regularly update IT operational policies and procedures to ensure alignment with business objectives and compliance with regulatory requirements;
- Oversee the change and release management processes to ensure smooth transitions and minimize disruptions;
- Implement best practices and industry standards;
- Oversee the transition of new services and systems into operational use;
- Act as a gatekeeper to ensure all necessary criteria and standards are met before implementation;
- Maintain a Risk Register for Operations to ensure regulatory compliance and audit alignment;
- Provide support and represent MPA in VC and VF governance initiatives;
- Manage and ensure closure of any outstanding audit issues against MPA;
- Provide training and support to IT operations teams on governance policies, procedures, and best practices;
- Foster a culture of compliance and continuous improvement;
- In liaison with Technical operations lead to assess and evaluate the operational capacity of IT services to ensure they meet current and future business needs;
- Implement strategies to optimize capacity and performance;
- Identify, assess, and manage risks associated with IT operations;
- Develop and implement risk mitigation strategies;
- Maintain comprehensive documentation of governance frameworks, policies, procedures, and performance reports;
- Ensure all relevant information is accessible and up-to-date.
Qualifications
Knowledge and Experience:
- Proven experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
- Strong understanding of IT operations and service management;
- Excellent knowledge of regulatory requirements and industry standards;
- Strong analytical and problem-solving skills;
- Exceptional communication and interpersonal skills;
- Ability to work effectively in a fast-paced, dynamic environment;
- Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices;
- Analytical and problem-solving abilities to assess risks, impacts, and benefits of changes and releases;
Professional Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field;
- Proven 2-3 experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
- Knowledge of regulatory compliance and data security standards;
- Proficiency in IT governance and compliance software and tools;
- Relevant certification (e.g., ITIL, COBIT, CGEIT, CRISC) is a plus;
- Experience working in African markets is highly desirable;
- Experience in working in dynamic and high-growth environments;
- Experience in working with multi-cultural geographically distributed teams;
- Industry recognized certifications – TOGAF, AWS CSA, Redhat CA, Google PCA etc.
2. Manager – Regional Security
Nairobi, Kenya
Job Description
Reporting to HOD – Security, the role holder is responsible for the management and delivery of all round- Regional physical and personnel security and emergency management requirements as well as the supervision and coordination of provision of security, safety and emergency management related requirements for company facilities, staff and ecosystem partners.
Responsibilities
Key accountabilities and decision ownership:
Manage all aspects of physical and personnel security for company facilities and regional staff: Design & plan; Propose; Implement; Manage; Monitor & improve all elements including: –
- Access Control
- Perimeter Security
- Surveillance Systems
- Physical Guarding
- Back-up Response
- Security Escorts
- Event Security
- Network infrastructure security
- Conduct Emergency evacuation drills
Coordinate fire marshal activities within the region, including their training and daily operations rosters.
Issue Security updates and advisories to staff
Provide a single point of contact for staff and all ecosystem partners for security, safety and emergency management.
Undertake the following activities in relation to Security Management operations: –
Security Sweeps
Penetration Tests
Intruder Detection and Alarm Response infrastructure serviceability and Tests
Ensure all regional security and fire safety infrastructure is serviced and maintained serviceable as per SLA
Journey management
Security surveys
Internal security audits.
Proactively deal with operational gaps in security and staff safety.
Operate the regional security control rooms
Liaison & Investigations:
Investigate, follow-up and resolve security issues/cases affecting company mobile and immobile assets e.g. facilities, network equipment/property, staff, documents etc.
Assist company & regional staff, through liaison with law enforcement agencies, on resolution of matters that require such intervention.
Liaise with law enforcement agencies and sensitize company regional staff on general insecurity trends, personal /residential security awareness
Coordinate the conduct of bi-annual security awareness briefs at all manned company facilities in conjunction with contracted Security Risk Management Consultant
Conduct adhoc security briefings and updates to address contemporary security trends
Work in close liaison with the Health & Safety Manager where necessary on health & security related investigations.
Provide a linkage to other business units with other government and county authorities
Support all LEA elements in the respective regions with necessary liaison
Policies, Processes & Procedures:
Apply and continuously review policies, processes and procedures pertaining to Physical and Personnel Security.
Ensure alignment of Policies and Procedures to ISO standards
Document and enforce SLA’s with all service providers
Project, Budget & Financial Management:
Develop inputs into the budgets and forecasts for all physical and personnel security related services for Safaricom facilities in the region.
Manage the assigned security budget for the respective region and all security related projects.
Project management of all security related projects within the region.
People
Indirect: Manage security personnel seconded by contractors on service provision.
Must have technical / professional qualifications:
Degree in Security Management/Administration or any technical/business discipline.
At least 10 years’ experience in the Military or Police with adequate exposure in command appointments preferably not below the rank of “Major” from the Military and “Senior Superintendent – (SSP)” from the Police.
At least 2 years’ experience in Corporate Security Management in a large corporate firm with multiple facilities
General knowledge of Kenyan Laws and Government Regulations pertaining to law enforcement.
Experience in investigations will be an added advantage
Desired – Professional qualification in Security Management
How to apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
3. Senior Officer- Digital Media
Kenya
Job Description
Reporting to the Manager – Integrated Media, the position holder will be expected to execute digital media buying across all digital channels while driving optimization and media efficiencies for campaigns supporting various business units.
The role is pivotal in enabling Safaricom’s overall digital marketing strategy and implementation by leveraging tech, data, tools, and platforms to drive overall marketing
Technical / Professional core competencies:
- Working knowledge of martech platforms, including Customer Data Platforms (CDPs), marketing automation tools, data analytics solutions, machine learning and AI-driven marketing technologies
- Should have high level proficiency in setting up and launching digital advertising campaigns on the various digital platforms (Google AdWords, Facebook Business Manager, Twitter, Programmatic Buying etc). This also includes setting up and managing tags and pixels for attribution.
- Track record of successfully implementing and managing performance marketing campaigns in a fast-paced environment
- Should have high level proficiency in setting up app download and re-engagement campaigns.
- Ability to drive efficient ways of working while leveraging on tech and Automation tools
- Should be able to create data driven media strategy, media plans and channel selection strategies to ensure a high return on investment for each campaign.
- Should have a proven experience in media buying & optimization for similar size or larger business than Safaricom
- Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
- Data & Analytics and insight generation capability to aid informed decision making
Responsibilities
Job Responsibilities
- Will work closely with internal and agency teams to support development of media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
- Will be responsible for setting up campaigns on Google Adwords which includes Google Display, Google Search, YouTube etc plus setting up and managing tags for attribution.
- Will be responsible for analysing our websites and apps on Firebase and Google Analytics
- Will be responsible for setting up campaigns on Facebook Business Manager, Twitter Ads, DV360, Google Ads among others.
- Will be responsible for liaising with all internal and external stakeholders to ensure excellent campaign setup, reporting, optimization and analysis and that the campaigns are highly targeted for each consumer segment.
- Will be responsible for report writing highlighting progress of campaigns and how these translate into business results. This guides the business in evaluating the effectiveness of all digital campaigns.
- Will be responsible for media buying financial administration including raising PO’s, issuance/revisions of monthly insertion orders and financial reconciliation on a weekly, monthly and quarterly basis.
- Will be responsible for monitor and optimising ad campaign performance data to suggest structural and editorial improvements.
- Will be personally responsible for keeping up with the dynamic trends and benchmarks in the digital media category through continuous research and training.
- Will be responsible for identifying new tech led & AI campaign use cases
- Digital media vendor management on a day-to-day basis to ensure campaign alignment and negotiate added value for the media buys
- Deliver Cost optimization on all digital media buys to ensure maximum value and lowest possible cost is delivered against set benchmark KPIs
- Collect and package data driven actionable insights from the digital platforms and feeding back into the business for decision making
- Continuously discover and propose new marketing technologies and platforms that will be valuable for Safaricom campaigns.
Qualifications
Qualifications
- A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
- Should have more than 5 years continuous experience in Digital Media Buying and Optimization and translating Digital activities to Business results (Integrated media buying skills – offline and online media, will be an added advantage)
- Digital platforms certifications such as: –
- Google AdWords Certification
- AdWords Fundamentals Certification
- Search Advertising Certification
- Display Advertising Certification
- Video Advertising Certification
- Facebook Blueprint Certification
- Twitter certification
- Google AdWords Certification
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume
4. Principal Engineer – Telco and Information Technology DCN – Planning and Design
Kenya
Trending
Job Description
Reporting to the Senior Manager- Transmission & IP Engineering, the position holder will responsible for the management of Telco DC Team involved in Modeling, Planning, design, optimization and project management of reliable Telco-Data centre Networks in support of timely requirements.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
Responsibilities
- Management of Modeling and planning of Telco-Data centre Networks and respective capacity planning and analysis.
- Equipment planning and subsequent Transmission hub and BSS space management.
- Ensure Network build with 70% occupancy and 30% growth factor.
- Project management of Telco Telco-Data centre Networks projects from inception of plans to Projects handover to NM and management of Telco Telco-Data centre Networks /equipment suppliers.
- Ensuring equipment space and power availability for planned systems.
- Ensure PO process is followed through, goods landed in time and RFI/S issued to right departments.
- Running of transmission, Telco Telco-Data centre Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
- Ensuring Due diligence in products introduction to network.
- Liaison with Implementation department during site surveys and visits to ensure timely monthly rollout in accordance to timeframes set in Roll out process.
- Approval of Telco-Data centre Networks designs and plans for required bandwidth.
- Approval of leased bandwidth capacities or Tx facilities from third parties.
- Ensure proper test gears to subject new equipment to full suite of compliance tests.
- Ensure monitoring of all network elements is achieved.
- Ensure Telco-Data centre Networks team is adequately trained to perform expected duties.
Qualifications
- Degree in Electrical and Electronics Engineering / Computer science
- 5 years experience with 3 years specialized role in a busy telecommunications environment –Involved in installations /commissioning and planning of major telecom projects especially in the Data centre Networks
- In-depth understanding of Telco and IT DCNs infrastructure deployment life cycle
- Router, Switches and firewall configuration
- VPN, Remote Access and Terminal Server configuration.
- Network design and implementation experience, including working knowledge of IP addressing.
- TCP/IP Protocols, LAN and WAN configurations
- Certifications in Networking ( CCNP or equivalent and higher)
5. Commercial Manager, Farmer Solutions
Safaricom House, Kenya
Trending
Job Description
Reporting to the Director – Digifarm. The role of the Commercial Manager, Farmer Solutions is a critical one, focused on driving Digifarm’s growth by ensuring that financial products and services designed for smallholders are accessible, effective, and scalable. This leader is responsible for creating and executing the commercial strategy that aligns with the company’s mission of improving the financial inclusion of smallholder farmers through innovative fintech solutions.
The Commercial Manager will play a strategic role in driving revenue growth, expanding market share, building partnerships, and enhancing the overall customer experience. They are expected to work closely with cross-functional teams, including product, marketing, sales, operations, and finance, to ensure that the company meets the financial needs of smallholder farmers while achieving business objectives.
Responsibilities
Revenue and Growth Strategy
- Developing the Commercial Strategy: Formulating and executing the overall commercial strategy, ensuring alignment with the company’s mission to support smallholder farmers. This includes defining the market approach, identifying target customers, and ensuring sustainable growth.
- Developing Revenue Models: Responsible for designing and implementing strategies to generate revenue through various business models (e.g., transaction fees, lending interest, or freemium models). Align these models with the company’s goals and customer needs.
- Growth and Scaling: Identify and execute on strategies to drive customer acquisition and retention across the farmer segment. Scale revenue channels by analyzing the product-market fit, optimizing pricing, and expanding into new geographic or demographic markets.
Customer Acquisition and Retention
- Customer Acquisition Strategy: Leading efforts to acquire smallholder farmers, through both digital channels (mobile apps, online platforms) and traditional means (field agents, partnerships with cooperatives).
- Partnerships with Key Stakeholders: Building relationships with stakeholders such as agricultural cooperatives, NGOs, local government bodies, and other farmer facing organizations.
- Customer Retention: Designing and implementing strategies that focus on customer satisfaction, loyalty, and retention. This could include educational campaigns on financial literacy, personalized services, and responsive customer support.
Sales and Marketing Leadership
- Sales Strategy Development: Leading the sales function to drive new customer acquisition and increase product adoption among smallholder farmers. This involves setting up sales processes, identifying key sales channels, and ensuring that the sales team is equipped to meet targets.
- Marketing Oversight: Collaborate with the marketing team to develop a marketing strategy to ensure that the fintech products resonate with smallholder farmers and other stakeholders. This includes digital marketing, field marketing, and grassroots outreach, often in rural or remote areas where traditional marketing channels may not work
- Customer Education: Leading initiatives to improve financial literacy among smallholder farmers, ensuring they understand and trust the fintech solutions being offered, such as digital payment systems, mobile loans, or crop insurance
Partnerships and Business Development
- Strategic Partnerships: Identify and establish partnerships with other agri-tech companies, farmer facing organizations, government bodies or platforms that can help Digifarm grow its user base, enhance product offerings, or generate new revenue streams.
- Channel Development: Build and nurture relationships with key distribution channels, resellers, or affiliates who can help drive customer acquisition and generate additional revenue for the company.
- B2B and B2C Partnerships: Manage partnerships with businesses (B2B) or other agri/fintech firms to offer integrated solutions, white-labeled products, or co-marketing initiatives.
Product Strategy & Development Collaboration
- Market Research: Understand and analyze market trends, customer pain points, and competitive landscape to ensure that Digifarm’s product meets the needs of farmers. This involves gathering customer feedback, running surveys, and tracking customer behavior.
- Product Development Collaboration: Collaborating with the product team to ensure the financial products being developed are suited to the needs of smallholder farmers. This includes working on product iterations and helping translate customer feedback into actionable product insights.
- Pricing Strategy: Develop and optimize the pricing structure based on market analysis, customer willingness to pay, and competitor pricing models. This involves testing different pricing tiers, promotional offers, and lending rates to maximize conversion and revenue.
- Operations and Logistics: Working closely with the operations team to ensure smooth delivery of financial services, particularly in rural or hard-to-reach areas where logistics and technology access may present challenges.
Financial Performance and Metrics
- Revenue Target Setting: Set and drive revenue targets for the farmer solutions unit, ensuring that the commercial team aligns with the company’s financial goals. Responsible for monitoring progress toward revenue objectives and adjusting strategies as needed.
- Key Performance Indicators (KPIs): Establish and track KPIs to measure the success of commercial activities, such as customer acquisition costs (CAC), lifetime value (LTV), churn rate, revenue growth, conversion rates, and product engagement metrics.
- Profitability Focus: Balance growth objectives with profitability. Ensure that the farmer solutions unit’s commercial activities (sales, marketing, partnerships) are commercially viable and cost-effective, especially in rural areas where marketing and outreach can be more expensive.
- Social Impact Metrics: Tracking the social impact of the products (such as increased financial inclusion, improved livelihoods, or enhanced agricultural productivity) is important. Ensuring the products are having a meaningful impact on smallholder farmers’ financial lives.
Leadership and Team Management
- Building and Leading Teams: Lead and manage a cross-functional team, including sales, marketing, partnerships, and customer success teams. This includes hiring, training, and mentoring team members, fostering collaboration, and ensuring that all commercial efforts align with business objectives.
- Cross-Department Collaboration: Collaborate closely with other teams such as finance, product development, and operations to ensure that commercial goals are supported across the organization. This includes aligning sales and marketing with product launches or feature updates.
- Performance Management: Set clear targets, track team performance, and motivate staff to meet and exceed commercial objectives. This includes managing the team’s budgets and resources effectively.
Regulatory Compliance and Risk Management
- Understanding Regulations: Ensure that Digifarm’s farmer products and services comply with relevant financial regulations, consumer protection laws, and industry standards.
- Risk Mitigation: Identify potential business risks, including financial, operational, and reputational risks, and implementing strategies to mitigate them. This may involve setting up safeguards to prevent fraud, ensuring data security, and handling customer complaints effectively.
Data-Driven Decision Making
- Analytics and Insights: Leverage data to inform commercial strategies. This includes analyzing customer behavior, sales trends, marketing performance, and competitive dynamics to make data-driven decisions.
- A/B Testing and Optimization: Use A/B testing, customer feedback, and analytics to optimize marketing campaigns, product features, and customer acquisition strategies for better performance.
Scaling and Expansion
- Geographic Expansion: Identify new markets or regions where the farmer products could gain traction. This may include expanding internationally or targeting underserved demographics.
- Product Line Expansion: Develop strategies for expanding the farmer product portfolio to meet evolving consumer needs, such as introducing new features, services, or complementary products.
Key performance indicators:
- Revenue & Growth: Achievement of commercial KPIs including Revenue Growth, Customer Metrics and Operating Costs to ensure sustainable growth.
- Customer Acquisition & Retention: Drive customer engagement through active usage to ensure long-term relationships with smallholder farmers
- Sales & Marketing Effectiveness: Achievement of sales targets, conversion rates and effective outreach and marketing in target markets.
- Partnerships & Business Development: Build and manage strategic partnerships and drive the growth of key distribution channels to expand the customer base.
- Product & Market Alignment: Drive adoption of new products and features with strong NPS and customer loyalty.
- Financial Performance & Profitability: Manage profitability and build commercially viable operations to ensure cost-effective delivery of services
- Leadership & Team Performance: Lead team performance against targets and drive employee engagement and retention to ensure a motivated and high-performing team
- Regulatory & Risk Compliance: Ensure adherence to relevant financial regulations and industry standards, and implement risk mitigation strategies to minimize business risks.
Core competencies, knowledge and experience:
Understanding of Agriculture and Smallholder Needs
- Expert in the agricultural value chain, including crop cycles, challenges, and smallholder financial needs. Skilled in designing solutions addressing access to financing, technology, and financial literacy, with a focus on rural market conditions.
Strategic Thinking and Business Acumen
- Strong market insights, revenue growth strategy development, and ensuring product-market fit. Able to adapt strategies based on emerging trends and customer needs.
Sales Leadership
- Proven ability to develop sales strategies, manage B2C sales, and lead high-performing teams targeting rural customers. Expertise in customer segmentation and optimizing the sales funnel.
Marketing Expertise
- Experienced in creating and executing go-to-market strategies tailored to smallholder farmers. Focus on customer education, journey optimization, and leveraging digital and field marketing channels.
Customer Acquisition and Retention
- Designs strategies for customer acquisition and retention, prioritizing accessibility and engagement while continuously improving the customer experience based on feedback.
Data-Driven Decision Making
- Proficient in using analytics to track performance, optimize campaigns, and make informed decisions. Skilled in A/B testing and deriving insights from large data sets.
Financial and Social Impact Acumen
- Experienced in P&L management, pricing strategy, budgeting, and measuring social impact, ensuring alignment with business growth and sustainability goals.
Partnership and Business Development
- Skilled in identifying and managing strategic partnerships, developing distribution channels, and negotiating favorable deals with stakeholders to drive growth.
Leadership and Team Management
- Proven leadership in managing and motivating cross-functional teams, fostering collaboration, and mentoring talent to meet commercial goals.
Regulatory and Compliance Knowledge
- Knowledgeable about agricultural policies, fintech regulations, and risk management, ensuring compliance and safeguarding the company from legal and financial risks.
Adaptability and Problem-Solving
- Agile in fast-paced environments, with creative problem-solving abilities to overcome challenges faced by smallholder farmers, while resilient in navigating setbacks.
Additional Skills
- Results-oriented, strong communication, project management, and sound judgment
- Growth mindset to thrive within an early stage venture and work within unstructured environments
Qualifications
- Honors Degree from a recognized university
- 8+ years in the agriculture sector, FMCG or in rural distribution (Bonus for experience in scaling digital products) Experience gained across distribution, sales or other related commercial functions
- Strong track record in people management & / or commercial roles
- Demonstrated and well-developed commercial awareness, operational excellence and customer focus
- Must be an experienced driver with a valid drivers license
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
6. Financial Products Manager
Safaricom House, Kenya
Job Description
Reporting to the Director – Digifarm. Digifarm’s Financial Products Lead plays a critical role in designing, developing, and managing financial products tailored to the agricultural sector. This role is focused on bridging the gap between agriculture and fintech, creating innovative solutions that help farmers, agribusinesses, and other stakeholders in the agriculture value chain access better financial services.
Given the unique needs of the agricultural sector (e.g., seasonality, weather risks, unpredictable cash flow), the Agriculture Financial Products Lead will work to create and optimize products that are both feasible and beneficial for this audience. The Financial Products Manager will be responsible for the end-to-end success of Digifarm’s Financial Products, with a key focus on credit. He/She will have a deep understanding of the customer problems, develop agri-fintech solutions, and manage the end-to-end product roadmap and strategy. He/She will collaborate on credit scoring and risk mitigation, and work with technology and commercial teams to deploy the solution. He/She will also onboard and manage partnerships with financial institutions, while adhering to regulatory requirements and risk management standards.
Responsibilities
Key Responsibilities
Market Research and Competitive Analysis
- Conducting research to understand the specific needs of farmers, agribusinesses, and other stakeholders in the agricultural value chain.
- Identifying gaps in existing financial services and exploring new opportunities in the fintech space to address those needs.
Product Strategy and Development
- Create financial products (such as loans, savings, or investment products) specifically tailored for the agricultural industry. These products must account for unique factors such as crop cycles, weather risks, and cash flow irregularities.
- Determine customers’ needs through user insights and research. Ensuring that the agricultural financial products meet the needs of the end-users by designing products that are easy to access, use, and understand.
- Document financial product constructs, with detailed requirements, term sheets, commercials etc.
- Develop and manage product roadmaps to ensure financial product prioritization, and lead iterative product development cycles to continuously incorporate customer feedback.
- Collaborate with technology teams to ensure on-time delivery and high-quality product releases.
- Provide thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
Business and Commercial Strategy
- Define product policies, positioning and pricing strategies.
- Develop key KPIs to measure product performance.
- Collaborate with finance teams to develop business cases, and ensure commercially viable products.
- Collaborate with operational, commercial and marketing teams to develop go-to-market and product scaling plans with a focus on building trust in fintech solutions among farmers, SMEs and rural communities.
Product Partnerships
- Build relationships with financial institutions and onboard them as partners for the products.
- Engage with finance, risk, credit and legal teams to ensure alignment on the products and execute on the partnership.
- Manage these financial institution partnerships and stakeholder engagements to ensure successful scaling of the products.
Credit Scoring and Risk Mitigation
- Work closely with data science teams to implement advanced risk models for credit scoring tailored to farmers or agribusinesses, utilizing alternative data sources (e.g., satellite data, farm production history, local market trends) to assess creditworthiness.
- Serve as the business thought leader and ensure scoring and lending decisions are aligned with the product strategy.
- Collaborate with product, tech, finance and data teams to ensure credit risk is mitigated across the entire lifecycle, and effectively mitigate risks common in agriculture, such as crop failure, price volatility, weather-related disruptions, and seasonal income fluctuations.
Regulatory and Compliance
- Work closely with legal, risk and regulatory teams to ensure products meet all regulatory requirements.
- Support financial partners in getting any regulatory approvals required for the products.
Performance Monitoring and Optimization
- Monitor KPIs to assess product success and identify areas for improvement. This includes analyzing data, conducting A/B testing, and making data-driven decisions to optimize product performance.
- Co-ordinate market research to track customer feedback and inform product refinements and ongoing development.
- Support commercial teams to ensure product delivery is on-track and customer growth and retention are aligned with the product strategy.
- Support finance teams to ensure product is commercially viable.
- Build awareness and understanding of the products across the company – be Digifarm’s financial products ‘evangelist’.
- Evaluate the broader social and economic impact of the financial products on farmers and the agricultural community.
Key performance indicators:
- Development of products and product strategies aligned with customer needs and with differentiated value propositions.
- On-time delivery of product roadmaps and proven product-market fit for all products.
- Development and implementation of credit scoring models and risk mitigation strategies that are fit for each product.
- Successful execution of financial partnerships (banks, fintechs etc) to support product growth.
- Defined controls and fully documented processes for each product, with no audit or regulatory issues.
- Commercially viable products with positive P&L impact, and clear path to scale.
- Achievement of set KPIs for each product, including growth and retention of customers.
Core competencies, knowledge and experience:
- Agricultural Expertise: Understanding the agricultural value chain, challenges, and risks in farming.
- Product Development: Designing financial products tailored to the agricultural sector, including loans, insurance, and savings.
- Risk Management: Expertise in assessing agricultural risks and developing credit scoring and risk management models.
- Tech-Savvy: Proficiency in fintech platforms, mobile banking solutions, and leveraging data analytics for decision-making.
- Regulatory Knowledge: Familiarity with financial and agricultural regulations and compliance requirements.
- Stakeholder Management: Building relationships with financial institutions, tech partners, and agricultural stakeholders.
- Customer-Centric Approach: Designing user-friendly products and improving financial inclusion and literacy among customers.
- Project Management: Leading product development with agile methodologies and efficient resource management.
- Collaboration: Ability to work across teams and drive stakeholders to meet the product vision and mission.
- Impact Measurement: Tracking product performance and measuring social and economic impact.
- Entrepreneurial Mindset: Problem-solving, adaptability, and ownership in a fast-paced startup environment.
- Innovation: Ability to innovate, identify and drive forward new opportunities into a commercial product.
- Communication: Ability to communicate effectively with stakeholders at all levels and build strong relationships based on trust and respect.
- Leadership: Collaborative leader who can motivate and support teams to thrive and deliver their best.
- Agility: Growth mindset to thrive within an early stage venture and work within unstructured environments.
Qualifications
- Bachelor’s Degree in Business Management, Computer science, Engineering or related Product Development field.
- Minimum 8 years post-graduation work experience; at least 4 years must be in a role related to credit solutions (preference for agri-fintech or digital financial services).
- Experience building and launching new financial products from initial ideation to market launch.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
7. Cloud Infrastructure Engineer
Nairobi, Kenya
Job Description
Reporting to the Cloud Specialist, the role holder engineer will be responsible for delivering a fully integrated solution for virtualization, containerization, and storage while leveraging open-source technologies. They will be a key contributor to our cloud transformation strategy, enabling the organization to host IaaS, Kubernetes workloads, and scalable object storage. The ideal candidate should have a passion for open-source innovation, a strong background in Linux engineering, and a proven track record of implementing cloud solutions. Their contributions will directly influence the success of our private cloud-first strategy and support our business’s evolution into a modern, agile, and cloud-driven organization. This role is integral to our mission of developing a robust and scalable private cloud infrastructure that rivals public cloud platforms in performance, scalability, and feature set.
Responsibilities
Infrastructure Automation
- Automate infrastructure provisioning through cloud provider SDKs like pyVmomi, Iac tools like Terraform and Cloud formation etc.
Configuration management
- Automate infrastructure tasks e.g., OS patching by using tools like Ansible, Chef. Ensure these processes are automated for the other teams to re-use.
Cloud Management Platform
- Build a Hybrid self-service cloud management platform. This should be a single plane platform for all infrastructure services.
Integration of Virtualization Platforms:
- Develop a unified cloud platform for VMware ESXi, KVM, and other virtualization platforms.
Kubernetes and Containerization:
- Deploy and manage Kubernetes clusters for containerized workloads and integrate with the private cloud.
Documentation and process:
- Keeping accurate current infrastructure database for static and dynamic capacities .
- Adhere to the existing processes in workflow management.
- Process review and recommendation on process improvement.
- Preparation of infrastructure projects, POC bid /RFQ documents and Evaluations.
- Learn/research on new technologies/practices in the public cloud and infrastructure domain.
- Running of POCs and subsequent recommendations for approval.
- Development of design principles to guide future deployment.
Open-Source Advocacy:
- Recommend and deploy open-source technologies that enhance cloud capabilities.
Architecture and Design
- Translate business and customer requirements into technology requirements.
- Define architecture and design of systems and solutions to meet current and future business needs.
Must have technical / professional qualifications:
- BSc/B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering, a similar field.
- At Least 3 years’ experience as cloud engineer, Systems administrator in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment.
- AWS and GCP Cloud knowledge and deployement models.
- Experience in working with IaC tools like Terraform & CloudFormation and cloud provider SDKs.
- Configuration management tools like Ansible platform to automate various aspects of infrastructure configuration, provisioning, and management
- Experience with monitoring tools like Prometheus, Grafana, or similar.
- Experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD.
- Strong data analytical skills, analytical thinking, attention to details and ability to identify solutions to complex problems.
- Great Stakeholder management skills
- Knowledge of hybrid cloud integration and multi-cloud strategies.
- Familiarity with CI/CD pipelines and DevOps practices.
- Certification in any of the following Systems and Network or related trainings is an added advantage
AWS Certified Solution Architect certification
Microsoft Certified: Azure Administrator Associate
Terraform Associate certification
Red Hat Certified Specialist in Advanced Automation
Scrum Fundamentals Certified
Network certification e.g., CCNA, CCNP
UNIX/Linux certification
VMware certification e.g., VCP
Certified Kubernetes Administrator (CKA)
How to apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
8. M-Pesa Africa – Service Operations Manager
Nairobi, Kenya
About M-Pesa Africa
At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
About the Role
The holder of this position will be expected to report on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end M-Pesa service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.
Responsibilities
- Accountable for the delivery to agreed Service Level Agreements /Key Performance Indicators of the end-to-end service to a subset of Vodafone markets;
- Build and maintain the local market and 3rd party operational relationships;
- Internal Operations Liaison within Vodafone Group Technology;
- Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions;
- Develop improvement plans and train the local market in best operational practices;
- Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence;
- Influence product development with real-world operational experience and local market knowledge;
- Support the Transition to Operations of new platforms / products in alignment with best operational standards;
- Drive the efficiency and effectiveness of the Problem Management;
- Oversee Capacity planning & Assist with Budget forecasting;
- Manager Service Level Agreements as well as 3rd party organisations in delivering service;
- Reporting weekly/monthly on service & presenting operational improvement plans.
- Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.
Qualifications
- Strong knowledge of high availability application and infrastructure architectures;
- Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field;
- Over 5 years of experience in Operations Management within Financial Services;
- ITIL qualification is highly recommended;
- Proven data analytics skills;
- OLTP Architecture knowledge for managing OLTP Environments.
9. Enterprise Customer Support Engineer
Kenya
Job Description
Reporting to the Enterprise Customer Support Manager- the holder of the position will perform complex EBU 2nd Line technical support operations for Enterprise customers support escalations and liaise with vendors to offer permanent solutions to recurring problems.
Key Responsibilities:
- Handle Enterprise customers, support, partners and Safaricom special projects.
- Provide Level 2 technical support.
- Build tools to reduce occurrences of errors and improve customer experience.
- Perform root cause analysis for production errors.
- Permanently resolve recurring faults
- Come up with innovative ways to reduce demand.
- Investigate and resolve technical issues.
- Develop scripts to automate visualization.
- Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability.
- Effectively liaise with subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues.
- Perform capacity monitoring and reporting on individual client circuits as well as network resources.
- Perform scheduled preventive maintenance for proactive support for global customers.
- Perform root cause analysis on issues to avoid recurrence.
- Escalate and follow up issues with relevant backend teams.
- Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
- Ensure all customer solutions are documented.
- Ensure all running configurations are backed up.
- Ensure all Preventive and restorative procedures are documented and adhered to.
- Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements.
Qualifications:
- Bachelor’s degree in computer science, BSc Electrical and Electronics Engineering, Telecommunications engineering, MIS, or related field.
- ITIL v4 Foundation, Agile and Scrum Fundamentals Certification mandatory
- CCNP, CCNA Security certifications are mandatory; CCIE-Voice, CCIE SP, CCIE R&S is an added advantage.
- Strong understanding of emerging technologies: SDWAN, IoT, managed security, AWS, Microsoft Azure, VMware. Relevant certification on the same is an added advantage.
- 5 years’ experience in technical support and preferably for an Internet Service provider or equivalent.
- Experience in managing Linux based infrastructure.
- Hands-on experience with databases including MySQL, Ruby, Python
- Knowledge of Java/JVM based languages.
Responsibilities
- Handle Enterprise customers, support, partners and Safaricom special projects.
- Provide Level 2 technical support.
- Build tools to reduce occurrences of errors and improve customer experience.
- Perform root cause analysis for production errors.
- Permanently resolve recurring faults
- Come up with innovative ways to reduce demand.
- Investigate and resolve technical issues.
- Develop scripts to automate visualization.
- Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability.
- Effectively liaise with subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues.
- Perform capacity monitoring and reporting on individual client circuits as well as network resources.
- Perform scheduled preventive maintenance for proactive support for global customers.
- Perform root cause analysis on issues to avoid recurrence.
- Escalate and follow up issues with relevant backend teams.
- Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
- Ensure all customer solutions are documented.
- Ensure all running configurations are backed up.
- Ensure all Preventive and restorative procedures are documented and adhered to.
- Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements.
Qualifications
- Bachelor’s degree in computer science, BSc Electrical and Electronics Engineering, Telecommunications engineering, MIS, or related field.
- ITIL v4 Foundation, Agile and Scrum Fundamentals Certification mandatory
- CCNP, CCNA Security certifications are mandatory; CCIE-Voice, CCIE SP, CCIE R&S is an added advantage.
- Strong understanding of emerging technologies: SDWAN, IoT, managed security, AWS, Microsoft Azure, VMware. Relevant certification on the same is an added advantage.
- 5 years’ experience in technical support and preferably for an Internet Service provider or equivalent.
- Experience in managing Linux based infrastructure.
- Hands-on experience with databases including MySQL, Ruby, Python
- Knowledge of Java/JVM based languages.
10. M-Pesa Africa – Change & Release Specialist
Nairobi, Kenya
About M-Pesa Africa
At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
About the Role
This role is responsible for overseeing the controlled introduction of changes and software releases into the MPA environment. This role ensures that changes are well-planned, tested, and implemented while minimizing disruptions to business operations. The Change and Release Specialist collaborates with various teams to ensure that changes and releases align with business goals, maintain system stability, and comply with regulatory requirements.
Responsibilities:
Technical Review:
- Ensure the smooth running of daily technical review calls for Normal Changes (ITIL)
- Ensure minimum service disruption due to technical issues with changes
- Ensure clear and factual feedback to change initiators on issues during review
- Offer support to the L1 team with technical review of minor changes
- Support the Operational teams on technical topics
- Offer technical guidance to Operational Acceptance Tests (OAT) team
Change and Release Management:
- Develop and implement change and release management processes, policies, and procedures
- Review and evaluate proposed changes for potential impacts, risks, and benefits
- Coordinate change approval and ensure that changes are properly authorized
- Communicate change plans, schedules, and status updates to stakeholders
- Ensure all changes presented to the CAB are discussed and critiqued as per the Assessment criteria
- Ensure all major and critical changes discussed in the CAB have a deployment plan and CRQ which is duly completed and approved
- Ensure all changes are broadcasted to CAB, local Markets contacts and other related stakeholders by COB of every CAB or E-CAB meeting
- Oversee the release process and ensure correct patch is applied and on time
Risk Mitigation:
- Identify potential risks associated with changes and releases and develop mitigation strategies
- Assess the potential impact of changes on existing systems and services
- Implement controls to minimize risks and disruptions during the change and release process
Documentation:
- Maintain comprehensive documentation of change and release processes, approvals, and outcomes
- Create clear and accurate records for auditing, troubleshooting, and knowledge sharing
Compliance and Governance:
- Ensure that changes and releases adhere to regulatory requirements and internal governance standards.
- Implement security measures to protect data and maintain compliance.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Technical SME or architect role with international companies – minimum 8 years
- Technical analysis and risk assessment of complex IT changes – 8 years
- Strong knowledge of high availability application and infrastructure architectures
- Subject matter knowledge of mobile payments applications and infrastructure
- Technical understanding of mobile telecommunications, mobile payments or similar financial system operations
- Operational experience in IT or telecommunication industry, knowledge of industry best practices and experience in technical assessment of complex changes
Responsibilities
Technical Review:
- Ensure the smooth running of daily technical review calls for Normal Changes (ITIL)
- Ensure minimum service disruption due to technical issues with changes
- Ensure clear and factual feedback to change initiators on issues during review
- Offer support to the L1 team with technical review of minor changes
- Support the Operational teams on technical topics
- Offer technical guidance to Operational Acceptance Tests (OAT) team
Change and Release Management:
- Develop and implement change and release management processes, policies, and procedures
- Review and evaluate proposed changes for potential impacts, risks, and benefits
- Coordinate change approval and ensure that changes are properly authorized
- Communicate change plans, schedules, and status updates to stakeholders
- Ensure all changes presented to the CAB are discussed and critiqued as per the Assessment criteria
- Ensure all major and critical changes discussed in the CAB have a deployment plan and CRQ which is duly completed and approved
- Ensure all changes are broadcasted to CAB, local Markets contacts and other related stakeholders by COB of every CAB or E-CAB meeting
- Oversee the release process and ensure correct patch is applied and on time
Risk Mitigation:
- Identify potential risks associated with changes and releases and develop mitigation strategies
- Assess the potential impact of changes on existing systems and services
- Implement controls to minimize risks and disruptions during the change and release process
Documentation:
- Maintain comprehensive documentation of change and release processes, approvals, and outcomes
- Create clear and accurate records for auditing, troubleshooting, and knowledge sharing
Compliance and Governance:
- Ensure that changes and releases adhere to regulatory requirements and internal governance standards.
- Implement security measures to protect data and maintain compliance.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Technical SME or architect role with international companies – minimum 8 years
- Technical analysis and risk assessment of complex IT changes – 8 years
- Strong knowledge of high availability application and infrastructure architectures
- Subject matter knowledge of mobile payments applications and infrastructure
- Technical understanding of mobile telecommunications, mobile payments or similar financial system operations
- Operational experience in IT or telecommunication industry, knowledge of industry best practices and experience in technical assessment of complex changes
11. Senior Lead, Energy Operations and Support
Nairobi, Kenya
Job Description
Reporting to the CoE Lead RNIO, the role holder is responsible for overseeing and managing the energy operations within the Networks Division of a telecommunications company. This role involves ensuring the efficient use of energy resources, implementing energy-saving initiatives, and maintaining the energy infrastructure that supports network operations. The individual will work closely with various teams to optimize energy consumption, ensure regulatory compliance, and support sustainability goals. This role will be instrumental in driving energy efficiency and sustainability, ensuring the reliability of energy systems, and supporting the overall operational goals of the division.
Responsibilities
Energy Management:
- Develop and implement strategies to optimize energy consumption across network facilities.
- Monitor energy usage and identify opportunities for energy efficiency improvements.
- Manage energy procurement processes, ensuring cost-effective and reliable energy supply.
Operational Oversight:
- Oversee the operation and maintenance of energy systems, including power generators, UPS systems, and HVAC.
- Ensure the reliability and availability of energy systems to support uninterrupted network operations.
- Coordinate with network operations teams to manage power requirements and troubleshoot energy-related issues.
Sustainability Initiatives:
- Lead the implementation of sustainability initiatives aimed at reducing the carbon footprint of network operations.
- Collaborate with internal and external stakeholders to promote the use of renewable energy sources.
- Report on sustainability metrics and progress towards energy conservation goals.
Compliance and Risk Management:
- Ensure compliance with all relevant energy regulations and standards.
- Conduct regular audits and risk assessments of energy systems and processes.
- Develop and maintain contingency plans for energy supply disruptions.
Project Management:
- Manage energy-related projects, including upgrades and expansions of energy infrastructure.
- Oversee budget planning and control for energy projects and operations.
- Coordinate with vendors and contractors to ensure timely and cost-effective project execution.
Team Leadership and Development:
- Lead and mentor a team of energy management professionals.
- Foster a culture of continuous improvement and innovation within the team.
- Provide training and development opportunities to enhance team capabilities.
Qualifications
- Bachelor’s degree in Electrical Engineering, Energy Management, or a related field.
- Master’s degree or professional certifications in energy management or sustainability is a plus.
- Minimum of 7 years of experience in energy management, preferably within the telecommunications or utilities industry.
- Proven track record of managing energy operations and leading sustainability initiatives.
- Experience in project management and leading cross-functional teams.
- Strong knowledge of energy systems, including power generation, UPS, and HVAC.
- Proficiency in energy management software and tools.
- Familiarity with regulatory requirements and standards related to energy use and sustainability.
How to apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
12. M-Pesa Africa – Senior Anti-Money Laundering Manager
Nairobi, Kenya
About M-Pesa Africa
At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
About the Role
This varied role will lead a talented team to support the Risk & Compliance Director in the delivery of an effective risk based anti-money laundering (AML) and counter-terrorism financing (CTF) program. This includes supporting the implementation of all proactive and reactive activities required to ensure that the business has a robust and fit for purpose anti-money laundering and counter terrorism financing compliance program which demonstrates effective and transparent management of the risk within local markets and compliance with all relevant legislation and international standards.
Responsibilities
- Serve as the Subject Matter Expert on technical AML / CFT issues providing strategic guidance to technical in-market teams;
- Ensure that M-Pesa markets have fit for purpose Financial Crime Systems. This role oversees the requirements development and implementation of Anti-Financial Crime Systems across the M-Pesa markets;
- Develop, implement and maintain M-Pesa Africa support in in-market AML/CFT policies, procedures and controls in line with local, in-market and international requirements;
- Develop and oversee methodologies for detecting and reporting suspicious activities related to AML/CFT;
- Develop and deploy AML controls best practices and foster in-market collaboration to identify and address new AML typologies, including the development, testing, and implementation of new alert typologies;
- Conduct AML /CFT risk assessments, identifying vulnerabilities and implementing strategies to mitigate them;
- Evaluate the AML risks associated with the products and services offered by M-Pesa Africa to the markets and develop appropriate controls to mitigate those risks;
- Conduct due diligence on International Money Transfer (IMT) partners and relevant M-Pesa Global Framework agreements (GFA) to ensure compliance with regulations and best practices;
- Create networks with IMT partners’ compliance teams to ensure timely resolution of AML issues that may arise;
- Creation and implementation of M-Pesa Africa AML program;
- Prepare and present relevant AML / CFT reports to the M-Pesa Africa Board Audit Committee as well as EXCO;
- Operational oversight and management of 1st level KYC screening for all M-Pesa markets;
- Lead and mentor AML/CFT professionals both in MPA as well as in-market technical AML teams;
- Partner with internal Legal, Risk and Compliance teams to align on Financial Crime Compliance goals and alignment to the relevant legislation as well as regulatory bodies.
Qualifications
- At least 7 years of relevant experience in Financial Services;
- Technical experience in the implementation of financial crime technology platforms including definition and design of business, functional and technical requirements;
- Strong analytical skills and hands on knowledge in performing advanced analysis. For example, use of Python, SQL, machine learning models etc.
- Strong relationship building and stakeholder management skills as well as experience leading a diverse team across multiple locations;
- Ability to deal with diverse cultures;
- International experience and multicultural sensitivity.
Education & Experience: - BSc in Finance, law, Technology or related field;
- Professional certification in ACAMS Certified, ICA diploma qualification or similar relevant AML qualification preferred;
- A strong understanding of regulation, risk management, governance and control systems;
- Experience and knowledge of financial services preferred;
- Relevant 2nd line compliance activity experience in AML or similar experience.